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  2. 2012
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  5. Vulcan S.A. Customer Satisfaction Survey
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How long have you been purchasing our products?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
How would you rate your level of satisfaction with the products you have purchased from us?
Highly satisfied Somewhat satisfied Neutral Somewhat dissatisfied Highly dissatisfied
power plant steam boilers
forced circulation boilers
industrial boilers
hot water boilers
recovery boilers/biomass boilers
membrane walls
headers
HP&LP piping
coils
superheaters
economizers
drums
 
 
Comment:
   
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
Comment:
   
 
 
How do we rate on the following attributes?
Well Above Average Above Average Average Below Average Well Below Average
Customer service experience
On-time delivery of products
Professionalism
Purchase experience
Quality of products
Understanding customers' needs
 
 
Comment:
   
 
 
 
How likely are you to continue collaborating with us on other projects?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
How do we rate in comparison to other companies that offer the same products?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
Do you have any suggestions for improvement?
   
 
Thank you very much for taking the time and effort to offer us your feedback! We consider it most important to the future betterment of our business relationship.
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