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Websense Web Security - Lost Customer


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Our records indicate that you have discontinued using Websense for your web security. We are sorry to hear that you've decided to use an alternative solution but would sincerely appreciate your feedback and comments.

Your survey responses will be strictly confidential and used only by Websense Product Management to help for future improvements. All survey responses will be entered into a prize-draw with the chance to win an iPad as a thank you for your participation.

Websense Product Management
 
 
 
* Which Websense product did you use for Web security?
 
 
 
* How many web users do you have?
   
 
 
 
* What alternative web security solution did you select?
   
 
 
 
What form factor is your alternative solution?
 
Software
 
Appliance
 
Hybrid Appliance
 
Virtual Appliance
 
Software-as-a-service/Cloud
 
Managed Service
 
 
 
* What was your role in the decision not to renew Websense for Web security?
 
 
Please rank the reasons (by importance) why your organization did not renew Websense as your web security solution. (If certain reasons did not play a role in your decision then leave them blank. If none of these reasons are applicable or you do not know the reasons then please add extra comments at the end of this survey).
Operational overhead of managing solution
Websense Technical Support experience
Organizational changes
Websense Sales account management experience
Solution did not meet functional requirements
Web Security was bundled with another product
Price/Value
Selected a different deployment platform
 
 
How would you rate the following?
* Overall product quality of Websense Web Security.
* Interaction with Websense Account Management team
* Websense Technical Support Experience
* Overall value received from Websense Web Security solutions?
 
 
 
* Were you made aware of new capabilities in the next product release and/or planned product enhancements of Websense Web Security?
 
Yes
 
No
 
Not Sure
 
 
 
If technical issues with the product contributed to your decision not to renew then please provide a summary.
   
 
 
 
* Would you consider using Websense Web Security in the future?
 
Yes
 
No
 
Not Sure
 
 
 
Any suggestions on how Websense can improve?
   
 
 
 
Additional Comments
   
 
 
 
* Would you like to share further feedback with a member of the Websense Product Management team?
 
Yes
 
No
 
 
If you'd like to enter the prize-draw, please let us know who you are!
First Name : 
Last Name : 
Phone : 
Email Address : 
 
 
 
* Promotion Terms and Conditions
1. Term. The Lost Customer Outreach October and November 2012 (“Promotion”) term starts on December 21, 2012 at midnight Pacific Time and ends on December 27, 2012 at 11:59pm Pacific Time (“Promotion Term"). The terms and conditions outlined herein will be in effect for the duration of the Promotion Term and will govern the Promotion.
2. Participants/Website. The Promotion is available to former Websense Customers who did not renew their Websense Subscriptions that expired between 10/1/2012 and 11/30/2012. To be eligible for the Promotion, Participants must register at http://WebsenseWeb.questionpro.com, http://WebsenseData.questionpro.com, or http://WebsenseEmail.questionpro.com (the “Promotion Website”). Promotion claim forms, rules, activity rewards, and contact information for claims submission and inquiries are available at the Promotion Website. The Promotion is open Worldwide. The winner must be a former Websense Customer who did not renew their Websense Email Security, Websense Email Security Gateway, Email Security Gateway Anywhere, Cloud Email Security, Web Security Gateway Anywhere, Web Security Gateway, Websense Web Security, Websense Web Filter, SurfControl, Cloud Web Security Gateway, Cloud Web Security, Data Security Suite, Data Security Gateway, Websense Data Discover, Websense Data Endpoint and/or Websense Data Monitor subscriptions that expired between 10/1/2012 and 11/30/2012. Limit one (1) entry per Participant. Participants are not entitled to participate if participation or winning a prize is prohibited or restricted by their employer or their national or local government. Participants must be 21 years of age or older. Employees (and their immediate families or persons who reside in the same household) of Websense, related companies, advertising and promotional agencies are not eligible.
3. Sweepstakes Notification: One (1) iPad will be awarded in this Promotion. The prize draw for the iPad available for raffle will take place during the week of January 31st. The winner of the iPad will be drawn at random by the Product Management Team. The winner will be announced by 1/31/2013. The winner will be notified by e-mail or telephone within six weeks after the drawing. Void where prohibited, restricted by law, or your employer.
4. Modification/Notice. Websense may suspend, modify, or terminate this Promotion, in whole or in part, for any reason, at any time, upon 10 days prior notice. Notices will be given on the Promotion Website located at http://WebsenseWeb.questionpro.com, http://WebsenseData.questionpro.com, or http://WebsenseEmail.questionpro.com.
5. Tax ID. All Participants must provide their tax identification number at the time of registration for tax reporting purposes. Any rewards earned by a Participant may be treated as taxable income upon issuance of the reward and be considered direct compensation for taxation purposes. Liability for governmental taxes (e.g. federal/country, state, and local) or other taxes imposed upon a reward received is the responsibility of the Participant.
6. Rewards. To qualify for a Promotion reward, Participant must complete one of the following surveys: 1) the Websense Email Security – Lost Customer survey, 2) the Websense Data Security – Lost Customer survey, or 3) the Websense Web Security – Lost Customer Survey]. To receive a reward, Participants must fully complete an affidavit and release.
7. Audit. Websense may audit all reward claims, either directly or indirectly. Participants shall cooperate and assist Websense with any audit. Participants are liable to Websense for the dollar value of any reward and any costs associated with any violation or misuse of this Promotion by the Participant.
8. Decisions. Websense, at its sole discretion, may disqualify any Participant for any reason. Violations include, but are not limited to, intentional duplicate claim submissions, providing intentional false information on claim submissions or any required proof-of-sale documentation. Failing to provide all needed tax information. All decisions of Websense concerning the Promotion are final.
9. No Liability. Websense expressly disclaims any and all liability relating to the results of any of its marketing plans or the Promotion.
10. Interpretation. Websense account representatives have no authority to interpret or vary the terms of this Promotion.
11. End User Information. Websense may use Participant information provided to Websense under this Promotion for the purpose of confirming that a claim meets all of the requirements of the Promotion and for marketing purposes and by participating in the Promotion you agree to allow the publication of your name in relation to the Promotion.
12. Overlay Promotions. Occasionally, Websense may run additional overlay promotions or contests, and special additional terms may apply to such promotions. Special promotion terms will be posted to the Promotion Website for the duration of an overlay promotion.
13. Purchase. NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER THE SWEEPSTAKES. [Entrants can enter the Sweepstakes by the Alternate Method of Entry (“AMOE”) by sending a printed 3” x 5” card mail-in entry with his/her name, address, phone number, and email address (if any) to the following address: Websense Lost Customer Outreach Q3 2012, Sweepstakes Administrator, Websense, Inc., 10240 Sorrento Valley Road, San Diego, CA 92121. Websense, Inc. is not responsible for lost, late, illegible, misdirected and postage due entries. Such entries are not eligible and will be disqualified. All mail-in entries are limited to one (1) per envelope and must be received by December 27, 2012 11:59 Pacific Time. Any reproduced entries are not eligible and will be disqualified.
14. Odds of Winning: Odds of winning depend upon the number of eligible entries Websense receives before December 27, 2012. You have not yet won a prize. Sponsored by Websense, Inc., 10240 Sorrento Valley Road, San Diego, CA 92121.
15. General: Prizes may not be substituted, transferred, redeemed for cash or exchanged except at the sole discretion of Websense. Websense reserves the right, in its sole discretion, to substitute the cash value for the prize listed above. Prizes are non-assignable and nontransferable. By acceptance of a prize, each winner consents to the use of his/her name, employer, city and country of residence, photograph and/or likeness for Websense advertising and/or trade purposes without compensation. Further, winners agree to execute the Websense standard Affidavit of Eligibility and Liability Release form. Winners also agree to completely and accurately complete any applicable tax documents. If a winner fails to provide these documents within seven (7) days after their receipt, an alternate winner will be selected. The winners are responsible for the reporting and/or payment of any taxes or fees related to the prize. By entering the Sweepstakes, each entrant agrees to these rules and decisions of Websense, whose decisions are final and binding in all matters relating to the Promotion and this Sweepstakes. All information submitted becomes the property of Websense and will not be returned. By participating, entrants and winners agree to release and hold harmless Websense, subsidiaries, affiliates, channel partners as well as its and their representatives, agents, successors, assigns, employees, officers and directors, from any and all liability, for loss, harm, damage, injury, cost or expense whatsoever including without limitation, property damage, personal injury and/or death which may occur in connection with participation in the Sweepstakes, or possession, acceptance and/or use or misuse of a prize or participation in any Sweepstakes-related activity and for any claims based on publicity rights, defamation or invasion of privacy and merchandise delivery.
16. Additional Terms: Websense and its agents are not responsible for printing or typographical errors in any Promotion or Sweepstakes material; stolen, late, lost, misdirected or incomplete entries; or for any computer, software, telecommunications network, website or electronic defect, error or failure regardless of reason. If, for any reason, the Promotion or this sweepstakes cannot be completed as planned by infection of computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failure or other failures which in the sole opinion of Websense corrupt or affect the administration, security, fairness, integrity or proper conduct of the Promotion, Websense reserves the right, in its sole discretion, to cancel, terminate, modify or suspend this the Promotion or this sweepstakes. The Promotion and sweepstakes is governed by, and will be construed in accordance with, the laws of the State of California, and the forum and venue for any dispute shall be in San Diego, California. If any controversy or claim arising out of or relating to the Promotion, or the breach of any term hereof, cannot be otherwise resolved, it shall be resolved by binding arbitration conducted in the County of San Diego, and administered by JAMS in accordance with its Streamlined Arbitration Rules and Procedures or subsequent versions thereof (the "JAMS Rules"). The JAMS Rules for selection of an arbitrator shall be followed, except that the arbitrator shall be an experienced arbitrator licensed to practice law in California. Websense will not be liable for any indirect, punitive, consequential, liquidated or incidental, whether or not foreseeable, including but not limited to negligence, breach of contract, tort or otherwise and third party claims even if advised of the possibility thereof. In no event will Websense's liability arising out of or related to the Promotion exceed $100. If a Canadian resident is selected as a winner, before any prize is actually awarded to him/her, that person must also answer correctly within a five-minute time period a mathematical skill-testing question without the benefit of any calculating devices.
 
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