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  1. Surveys
  2. 2011
  3. March
  4. W
  5. WNY Retail Operations Survey
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What do you want your ROC to continue doing?
   
 
 
 
What do you want your ROC to stop doing?
   
 
 
 
What do you want your ROC to start doing?
   
 
 
 
What quality do you admire most about your ROC?
   
 
 
 
What quality would you like to see your ROC possess?
   
 
 
 
What tools does your ROC provide that assists your branch to be sucessful?
   
 
 
 
Does your ROC successfully resolve branch and/or customer issues within a satisfactory time frame and to your satisfaction? If not, how could the ROC improve this?
   
 
 
 
Do you believe your ROC listens and understands before providing feedback? If no, what would you suggest to improve?
   
 
 
 
How would you rate your overall satifaction with your ROC on a scale of 1-5, with 1 being completely satisfied and 5 being completely dissatisfied?
 
 
 
How would you rate your overall satisfaction with the WNY Retail Operations Team on a scale of 1-5, with 1 being completely satisfied and 5 being completely dissatisfied?
 
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