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Hello:
You are invited to participate in MarketStances Client Satisfaction Survey. In this survey, approximately 200 clients will be asked to complete a survey that asks questions about your satisfaction with MarketStance. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact MarketStance Support at 860-704-6384 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
How satisfied are you with MarketStance regarding the following items?
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied
Overall Data Quality (Accuracy, Timeliness)
Usage Experience (Applicability/Relevance)
Ease of Platform
Installation experience
Initial Product Training
After purchase service
 
 
 
How often do you use MarketStances Databases?
 
Several times a week
 
Once a week
 
Several times a month
 
Once a month
 
Several times a year
 
 
 
Compared to alternative products that are available on the market, would you say that MarketStances information is
 
Much better
 
Somewhat better
 
About the same
 
Somewhat worse
 
Much worse
 
Don't know
 
 
 
If you have contacted Client Support, were all your problems resolved to your satisfaction?
 
Yes
 
No
 
 
 
How satisfied are you with the time it took Client Services to answer your questions or resolve your issues?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied
 
 
Did you know MarketStance offers....
Yes No Please Send Me Additonal Information
Briefings to our clients at their location that include one or multiple presentations on topics relevant to the Commercial Insurance Industry including the following recent presentations, Economic Briefing, Current and Forecast State of the Commercial Insurance Industry, MarketStance Company Overview and Proprietary Information Processes
A blog on marketstance.com and posts Economic Advisory Notes there regularly?
Quarterly newsletters posted on the http://marketstance.com and available via email?
 
 
Please enter your Email Address, if you are interested in any one of these services, and a Client Services Representative will be in contact with you to provide more information.
   
 
 
 
How likely are you to recommend our product/service to others?
 
Definitely
 
Probably
 
Probably not
 
Definitely not
 
Not sure
 
 
 
Please help us to improve; do you have any additional comments or suggestions? Your feedback is greatly appreciated
   
 
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