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2011
March
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Where are you from?
America
Europe
Asia
Others
Is the American culture for tipping?
Yes
No
Do you tip (give a gratuity) when you have a dinner in a restaurant?
Yes
No
Why would the customer be willing to pay the tip?
Satisfied with the service, reciprocity
Social recognition, default social norms
Avoid others’ disdain
Sympathy with the low income work-class
Custom and culture
Other
According to your life experiences, which strategies are usually taken by the waiters (waitresses) if customers didn’t pay the tip?
Manager’s consultation
Deduct from the bill
Claim definitely
Appear unpleasantly
Abusive words
Other
What are the deciding factors for tip size?
Service quality
Default social norms
Customer’s income
Customer’s education background
Possibility to revisit the places, like a restaurant
Others
Do you think the law should adjust the tipping policy?
Yes
No
If yes for the last question, how the law should adjust the tip policy?
Individual tip for each employee
Tip sharing (voluntary) among employees
Tip pooling (mandatory) among employees
Free contract arrangement whether charging, sharing or pooling the tips
Others
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