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Where are you from?
 
America
 
Europe
 
Asia
 
Others
 
 
 
 
Is the American culture for tipping?
 
Yes
 
No
 
 
 
Do you tip (give a gratuity) when you have a dinner in a restaurant?
 
Yes
 
No
 
 
 
Why would the customer be willing to pay the tip?
 
Satisfied with the service, reciprocity
 
Social recognition, default social norms
 
Avoid others’ disdain
 
Sympathy with the low income work-class
 
Custom and culture
 
Other
 
 
 
 
According to your life experiences, which strategies are usually taken by the waiters (waitresses) if customers didn’t pay the tip?
 
Manager’s consultation
 
Deduct from the bill
 
Claim definitely
 
Appear unpleasantly
 
Abusive words
 
Other
 
 
 
 
What are the deciding factors for tip size?
 
Service quality
 
Default social norms
 
Customer’s income
 
Customer’s education background
 
Possibility to revisit the places, like a restaurant
 
Others
 
 
 
 
Do you think the law should adjust the tipping policy?
 
Yes
 
No
 
 
 
If yes for the last question, how the law should adjust the tip policy?
 
Individual tip for each employee
 
Tip sharing (voluntary) among employees
 
Tip pooling (mandatory) among employees
 
Free contract arrangement whether charging, sharing or pooling the tips
 
Others
 
 
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