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Online Shopping Questionnaire
About this Study. This survey is part of a MSC International Marketing student dissertation and the research conducted from Sheffield Hallam University is under direct supervision of a lecturer. Your completed survey answers will be gathered, analyzed and results will be presented only to the supervisor. Regardless of the situation, no individual responses will be identified on any of the questionnaires.
I am interested in your view about online shopping behavior and how does it affect your daily life. You should take the questionnaire only once. It should take approximately 15 minutes to complete the questionnaire.
Thank You.
The questionnaire must be completed no later than 12th April 2011
Please read each questions carefully and select the most appropriate answer.
 
 
 
2.How often do you use the internet every day?
 
Less than 1 hour
 
1 to 2 hours
 
3 to 4 hours
 
More than 4 hours
 
 
 
3.Which of the following do you use the internet for?
 
Email Comparing prices of different suppliers
 
Social networking websites Research Information
 
Research Information News
 
Electronic banking Others:
 
Shopping
 
 
 
4.You prefer to do your shopping of following. (please tick only one from each section )
 
Section A Section B
 
How often do you shop?
 
Over the In-store Months Years
 
Internet Retail 1 2 3 1 3 *>6 1 *>2
 
Groceries
 
Books
 
CD/DVDs
 
Clothes
 
Electronic product
 
Cinema Tickets
 
Airplane Tickets
 
Others:
 
 
 
5.How have you benefited in result of using the e-commerce? Please tick accordingly (Scale from 1 – very unlikely to 10 - very likely)
Identifying cheapest price supplier
 
 
 
6.How concerned are you about the following when purchase online?
 
Very Somewhat Less Not Important Important Important Important Important
 
Online Store’s reputation
 
Convenience
 
Security
 
Reliability of service
 
Privacy of Information
 
Insufficient comparison
 
Lack of personal contact
 
Lost or damage
 
Delivery Time
 
Price
 
Others:
 
 
 
7.To what extent do you trust the online payment system? (please circle one )
 
Do not trust Seldom go wrong Complete trust
 
1 2 3 4 5
 
 
 
8.Have you encounter any problem with the online payment system? (please tick one )
 
Yes, please specify:
 
No
 
 
 
9.Have you ever used a forum to make purchase? (please tick one )
 
Yes
 
No
 
 
 
10.How often do you make purchase through forum? (please tick one )
 
Weekly Monthly Yearly
 
 
 
12.On average how much do you spend? (please tick one )
 
Less than RM100
 
RM100 – RM499
 
RM500 – RM999
 
RM1000 – RM2000
 
RM2000 - RM 5000
 
 
 
14.How often do you make purchase through Blog? (please tick one )
 
Weekly Monthly Yearly
 
 
 
19.Have you ever used a Blog to make purchase? (please tick one )
 
Yes
 
No
 
 
 
21.On average how much do you spend? (please tick one )
 
Less than RM100
 
RM100 – RM499
 
RM500 – RM999
 
More than RM1000
 
 
 
22.How often do you make purchase through Blog? (please tick one )
 
Weekly Monthly Yearly
 
 
 
26.6.
 
Demographic Information
 
 
 
28.What is your age?
 
Less than 18 Years old
 
18-24
 
25-34
 
35-44
 
45-54
 
Over 55 years old
 
 
 
30.Which one of the following Best describes your employment situation?
 
Student
 
Employed
 
Self-employed
 
Retired
 
Other :
 
Once again, Thank you very much for you time and support.
 
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