This free survey is powered by QUESTIONPRO.COM
  1. Surveys
  2. 2011
  3. March
  4. W
  5. Word-Import - 1
0%
Exit Survey »
 
 
Have you participated in this survey before today?
 
Yes
 
No
 
 
 
Could you please indicate where you live currently?
 
Abu Dhabi
 
Dubai
 
Sharjah
 
Ajman
 
Umm Al Qaiwain
 
Ras Al khaimah
 
Al Fujeira
 
Somewhere else/ Outside UAE
 
 
 
Could you please tell me your nationality?
 
 
 
Do you or any of your family members work or operate a business in any of the following industries?
 
Market Research Agency
 
Advertising Agency
 
Mass Media (Newspapers, TV, Radio, Magazines, etc.)
 
Telecommunications/ network provider
 
None of the above

 
 
 
Did you visit the website as an individual customer or business customer?
 
Individual Customer
 
Business User
 
 
 
For what purpose was this visit for?
 
General information on product/service
 
Check New Promotional Offers
 
Check Requirements for Getting a New Connection
 
Access my internet account
 
View and pay my bill
 
Check for job vacancy
 
To report a complain
 
Redeeming MORE reward points
 
Registration for Etisalat online services
 
Download anti-virus
 
Other
 

 
 
 
How satisfied are you with your overall experience of using this website. Please rate your satisfaction on the scale provided
 
1. Extremely Dissatisfied
 
2.
 
3.
 
4.
 
5. Extremely Satisfied
 
 
Now we would like to understand your experience in detail regarding some of the other aspects people seek from a website. Please let us know your satisfaction with each of these aspects based on your experience with this Etisalat website
1. Extremely Dissatisfied 2. 3. 4. 5. Extremely Satisfied
Overall look and feel of the website (design, color, graphics, animation etc…)
Web-pages/sections loading time upon clicking
Website language and wording (easy to understand- not too technical or complicated)
Website organization and structure
Relevance and ease of Home Page Menu
Ease of finding what you are looking for
Interactivity of the website - whether website is dynamic
Variety of online transactions offered by website (purchase, complaint, social networking, bill payment, etc…)
Ease of using online transactions (online purchase and order placement, placing a complaint, contact online customer care, bill payment, etc…)
Successful completion of online transactions from the first trial
Website updates on latest offers and promotions by Etisalat
 
 
 
How often do you visit this Etisalat website?
 
First time
 
Almost Everyday
 
2 to 3 times a week
 
Once a week
 
Once in two weeks
 
3 times a month
 
Once a month
 
Less often than once a month
 
 
 
Is there anything you would like to share with us? We would like to hear from you! Your opinion is important to us!
   
 
Powered by Nielsen
Survey Software Powered by QuestionPro Survey Software