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1.Your age?
 
A- 15-20 ☐
 
B- 21-25 ☐
 
C- 26-30 ☐
 
D- above 30 ☐
 
 
 
3. Your Gender
 
A- Male ☐
 
B- Female ☐
 
Your occupation
 
A- Executive/Managerial ☐
 
B- Professional ☐
 
C- Academic/Educator ☐
 
D- Computer Technical/Engineering ☐
 
E- Other Technical/Engineering ☐
 
F- Service/Customer Support ☐
 
G- Clerical/Administrative ☐
 
H- Sales/Marketing ☐
 
I- Tradesman/Craftsman ☐
 
J- College/Graduate Student ☐
 
K- K-12 Student ☐
 
L- Homemaker ☐
 
M- Self-employed/Own Company ☐
 
N- Unemployed, looking for work ☐
 
O- Retired ☐
 
P- Other ☐
 
 
 
5. Which mobile services do you use?
 
A- Airtel ☐
 
B- Vodafone ☐
 
Others ☐
 
 
 
6. Which type of services do you use?
 
A- Prepaid ☐
 
Postpaid ☐
 
 
 
7. For how long have you been using these services
 
A- Less Than 6 Months ☐
 
B- 6 Months-1 Year ☐
 
More Than 1 Year ☐
 
 
 
8. What is your monthly expenditure in terms of your mobile useage?
 
A- Less Than Rs. 200 ☐
 
B- Rs. 200 to Rs. 500 ☐
 
Rs. 500 to Rs. 1000 ☐
 
More Than Rs. 1000 ☐
 
 
 
9. How do you rate your services provider in terms of connectivity and area of network coverage?
 
A- Good ☐
 
B- Bad ☐
 
 
 
10. What do you feel about the call tariff linked with the connection you are currently using ?
 
A- Very Economical ☐
 
B- Cheap ☐
 
C- Normal ☐
 
D- Expensive ☐
 
 
 
11. How appropriate are the STD and ISD rates related with your plan being used right now ?
 
A- Very Economical ☐
 
B- Cheap ☐
 
C- Normal ☐
 
D- Expensive ☐
 
 
 
12. How appropriate are the SMS rates related with the plan you are using currently?
 
A- Very Economical ☐
 
B- Cheap ☐
 
C- Normal ☐
 
D- Expensive ☐
 
 
 
13. Does your Service Provider have any hidden costs incorporated in the plan you are using?
 
A- Yes ☐
 
B- No ☐
 
 
 
12. Service provider in terms of clarity of voice ?
 
A- Very Bad ☐
 
B- Bad ☐
 
C- Neither Good Nor Bad ☐
 
D- Good ☐
 
E- Very Good ☐
 
 
 
13. Unwanted Calls and Advertisements about other services is ?
 
A- Very Bad ☐
 
B- Bad ☐
 
C- Neither Bad Nor Good ☐
 
D- Good ☐
 
E- Very Good ☐
 
 
 
14. Evaluate your most recent customer services experience ?
 
A- Very Bad ☐
 
B- Bad ☐
 
C- Neither Bad Nor Good ☐
 
D- Good ☐
 
E- Very Good ☐
 
 
 
15. How would you rate your level of satisfaction with the service provider in regards to value ?
 
A- Very Bad ☐
 
B- Bad ☐
 
C- Neither Bad Nor Good ☐
 
D- Good ☐
 
E- Very Good ☐
 
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