API V2
API V2
https://clf-backend.questionpro.{{env}}/api/v2/cx/closedloop/workspaces/{{workspaceID}}/tickets/{{ticketID}}
The value of environment {{env}} variable depends upon your datacenter. Refer to the Environment page for more details.
{
"status": "success",
"message": "Ticket details fetched successfully",
"data": {
"id": 35633,
"createdAt": "2026-01-30T08:33:59.033Z",
"updatedAt": "2026-02-04T09:00:07.000Z",
"feedbackId": 25739,
"surveyId": null,
"responseId": null,
"priority": "LOW",
"status": "ESCALATED",
"type": "MANUAL TICKET",
"comment": "Test ticket",
"issueDate": "2026-01-30T08:33:59.000Z",
"comments": [],
"centralizeRootCause": [
"Root Cause 1",
"Root Cause 2",
"Root Cause 3"
],
"originSegment": {
"id": 188602,
"code": "S1",
"name": "Main Segment"
},
"currentSegment": {
"id": 188602,
"code": "S1",
"name": "Main Segment"
},
"assignedUser": {
"name": "Manager",
"email": "[email protected]"
},
"customerName": "Customer",
"customerEmail": "[email protected]"
}
}
{
"$schema": "http://json-schema.org/draft-06/schema# ",
"type": "object",
"properties": {
"data": {
"type": "object",
"properties": {
"surveyId": {
"type": "string"
},
"comments": {
"type": "array"
},
"feedbackId": {
"type": "string"
},
"priority": {
"type": "string"
},
"type": {
"type": "string"
},
"customerName": {
"type": "string"
},
"createdAt": {
"type": "string"
},
"customerEmail": {
"type": "string"
},
"originSegment": {
"type": "object",
"properties": {
"code": {
"type": "string"
},
"name": {
"type": "string"
},
"id": {
"type": "string"
}
},
"additionalProperties": false,
"required": [
"code",
"name",
"id"
]
},
"comment": {
"type": "string"
},
"centralizeRootCause": {
"type": "array",
"items": {
"type": "string"
}
},
"id": {
"type": "string"
},
"currentSegment": {
"type": "object",
"properties": {
"code": {
"type": "string"
},
"name": {
"type": "string"
},
"id": {
"type": "string"
}
},
"additionalProperties": false,
"required": [
"code",
"name",
"id"
]
},
"issueDate": {
"type": "string"
},
"assignedUser": {
"type": "object",
"properties": {
"name": {
"type": "string"
},
"email": {
"type": "string"
}
},
"additionalProperties": false,
"required": [
"name",
"email"
]
},
"updatedAt": {
"type": "string"
},
"responseId": {
"type": "string"
},
"status": {
"type": "string"
}
},
"additionalProperties": false,
"required": [
"surveyId",
"comments",
"feedbackId",
"priority",
"type",
"customerName",
"createdAt",
"customerEmail",
"originSegment",
"comment",
"centralizeRootCause",
"id",
"currentSegment",
"issueDate",
"assignedUser",
"updatedAt",
"responseId",
"status"
]
},
"message": {
"type": "string"
},
"status": {
"type": "string"
}
},
"additionalProperties": false,
"required": [
"data",
"message",
"status"
]
}
{
"response": {
"error": {
"docs": www.questionpro.com/api/error-codes.html
"name": "BAD_REQUEST",
"httpStatusCode": 400,
"id" : "1000",
"message": "Invalid URL parameters",
"resourceUrl":"resource_url"
}
}
}
{
"$schema": "http://json-schema.org/draft-06/schema# ",
"type": "object",
"properties": {
"response": {
"type": "object",
"properties": {
"error": {
"type": "object",
"properties": {
"docs": {
"type": "string"
},
"resourceUrl": {
"type": "string"
},
"name": {
"type": "string"
},
"id": {
"type": "string"
},
"message": {
"type": "string"
},
"httpStatusCode": {
"type": "integer"
}
},
"additionalProperties": false,
"required": [
"docs",
"resourceUrl",
"name",
"id",
"message",
"httpStatusCode"
]
}
},
"additionalProperties": false,
"required": [
"error"
]
}
},
"additionalProperties": false,
"required": [
"response"
]
}
{
"response": {
"error": {
"docs": www.questionpro.com/api/error-codes.html
"name": "UNAUTHORIZED",
"httpStatusCode": 401,
"id" : "1010",
"message": "Incorrect API Key",
"resourceUrl":"resource_url"
}
}
}
{
"$schema": "http://json-schema.org/draft-06/schema# ",
"type": "object",
"properties": {
"response": {
"type": "object",
"properties": {
"error": {
"type": "object",
"properties": {
"docs": {
"type": "string"
},
"resourceUrl": {
"type": "string"
},
"name": {
"type": "string"
},
"id": {
"type": "string"
},
"message": {
"type": "string"
},
"httpStatusCode": {
"type": "integer"
}
},
"additionalProperties": false,
"required": [
"docs",
"resourceUrl",
"name",
"id",
"message",
"httpStatusCode"
]
}
},
"additionalProperties": false,
"required": [
"error"
]
}
},
"additionalProperties": false,
"required": [
"response"
]
}
{
"response": {
"error": {
"docs": www.questionpro.com/api/error-codes.html
"name": "FORBIDDEN",
"httpStatusCode": 403,
"id" : "1013",
"message": "The user does not have permission to access the resource",
"resourceUrl":"resource_url"
}
}
}
{
"$schema": "http://json-schema.org/draft-06/schema# ",
"type": "object",
"properties": {
"response": {
"type": "object",
"properties": {
"error": {
"type": "object",
"properties": {
"docs": {
"type": "string"
},
"resourceUrl": {
"type": "string"
},
"name": {
"type": "string"
},
"id": {
"type": "string"
},
"message": {
"type": "string"
},
"httpStatusCode": {
"type": "integer"
}
},
"additionalProperties": false,
"required": [
"docs",
"resourceUrl",
"name",
"id",
"message",
"httpStatusCode"
]
}
},
"additionalProperties": false,
"required": [
"error"
]
}
},
"additionalProperties": false,
"required": [
"response"
]
}
{
"response": {
"error": {
"docs": www.questionpro.com/api/error-codes.html
"name": "NOT_FOUND",
"httpStatusCode": 404,
"id" : "1040",
"message": "The resource that you're trying to access doesn't exist",
"resourceUrl":"resource_url"
}
}
}
{
"$schema": "http://json-schema.org/draft-06/schema# ",
"type": "object",
"properties": {
"response": {
"type": "object",
"properties": {
"error": {
"type": "object",
"properties": {
"docs": {
"type": "string"
},
"resourceUrl": {
"type": "string"
},
"name": {
"type": "string"
},
"id": {
"type": "string"
},
"message": {
"type": "string"
},
"httpStatusCode": {
"type": "integer"
}
},
"additionalProperties": false,
"required": [
"docs",
"resourceUrl",
"name",
"id",
"message",
"httpStatusCode"
]
}
},
"additionalProperties": false,
"required": [
"error"
]
}
},
"additionalProperties": false,
"required": [
"response"
]
}
{
"response": {
"error": {
"docs": www.questionpro.com/api/error-codes.html
"name": "INTERNAL_SERVER_ERROR",
"httpStatusCode": 500,
"id" : "1026",
"message": "We are not able to process your request",
"resourceUrl":"resource_url"
}
}
}
{
"$schema": "http://json-schema.org/draft-06/schema# ",
"type": "object",
"properties": {
"response": {
"type": "object",
"properties": {
"error": {
"type": "object",
"properties": {
"docs": {
"type": "string"
},
"resourceUrl": {
"type": "string"
},
"name": {
"type": "string"
},
"id": {
"type": "string"
},
"message": {
"type": "string"
},
"httpStatusCode": {
"type": "integer"
}
},
"additionalProperties": false,
"required": [
"docs",
"resourceUrl",
"name",
"id",
"message",
"httpStatusCode"
]
}
},
"additionalProperties": false,
"required": [
"error"
]
}
},
"additionalProperties": false,
"required": [
"response"
]
}