API V2
API V2
https://clf-backend.questionpro.{{env}}/api/v2/cx/closedloop/workspaces/{{workspaceID}}/tickets?page=1&perPage=100
The value of environment {{env}} variable depends upon your datacenter. Refer to the Environment page for more details.
{
"status": "success",
"message": "All tickets fetched successfully",
"data": [
{
"id": 35637,
"createdAt": "2026-02-04T08:59:51.863Z",
"updatedAt": "2026-02-04T08:59:52.000Z",
"deletedAt": null,
"feedbackId": 25739,
"surveyId": null,
"responseId": null,
"priority": "HIGH",
"status": "NEW",
"type": "MANUAL TICKET",
"description": "Test ticket",
"issueDate": "2026-02-04T08:59:52.000Z",
"isOverdue": false,
"customerName": "Customer",
"customerEmail": "[email protected]",
"originSegment": {
"id": 188602,
"code": "S1",
"name": "Main Segment"
},
"currentSegment": {
"id": 216627,
"code": "CS",
"name": "Current Segment"
},
"assignedUser": {
"name": "Manager 1",
"email": "[email protected]"
}
}
],
"pagerOptions": {
"pagerDto": {
"pageNumber": 1,
"perPage": 100
},
"totalCount": 32
}
}
{
"status": "string",
"message": "string",
"data": [
{
"id": "integer",
"createdAt": "string",
"updatedAt": "string",
"deletedAt": "string|null",
"feedbackId": "integer",
"surveyId": "integer|null",
"responseId": "integer|null",
"priority": "string",
"status": "string",
"type": "string",
"description": "string",
"issueDate": "string",
"isOverdue": "boolean",
"customerName": "string|null",
"customerEmail": "string|null",
"originSegment": {
"id": "integer",
"code": "string",
"name": "string"
},
"currentSegment": {
"id": "integer",
"code": "string",
"name": "string"
},
"assignedUser": {
"name": "string",
"email": "string"
}
}
],
"pagerOptions": {
"pagerDto": {
"pageNumber": "integer",
"perPage": "integer";
},
"totalCount": "integer"
}
}
{
"response": {
"error": {
"docs": www.questionpro.com/api/error-codes.html
"name": "BAD_REQUEST",
"httpStatusCode": 400,
"id" : "1000",
"message": "Invalid URL parameters",
"resourceUrl":"resource_url"
}
}
}
{
"$schema": "http://json-schema.org/draft-06/schema# ",
"type": "object",
"properties": {
"response": {
"type": "object",
"properties": {
"error": {
"type": "object",
"properties": {
"docs": {
"type": "string"
},
"resourceUrl": {
"type": "string"
},
"name": {
"type": "string"
},
"id": {
"type": "string"
},
"message": {
"type": "string"
},
"httpStatusCode": {
"type": "integer"
}
},
"additionalProperties": false,
"required": [
"docs",
"resourceUrl",
"name",
"id",
"message",
"httpStatusCode"
]
}
},
"additionalProperties": false,
"required": [
"error"
]
}
},
"additionalProperties": false,
"required": [
"response"
]
}
{
"response": {
"error": {
"docs": www.questionpro.com/api/error-codes.html
"name": "UNAUTHORIZED",
"httpStatusCode": 401,
"id" : "1010",
"message": "Incorrect API Key",
"resourceUrl":"resource_url"
}
}
}
{
"$schema": "http://json-schema.org/draft-06/schema# ",
"type": "object",
"properties": {
"response": {
"type": "object",
"properties": {
"error": {
"type": "object",
"properties": {
"docs": {
"type": "string"
},
"resourceUrl": {
"type": "string"
},
"name": {
"type": "string"
},
"id": {
"type": "string"
},
"message": {
"type": "string"
},
"httpStatusCode": {
"type": "integer"
}
},
"additionalProperties": false,
"required": [
"docs",
"resourceUrl",
"name",
"id",
"message",
"httpStatusCode"
]
}
},
"additionalProperties": false,
"required": [
"error"
]
}
},
"additionalProperties": false,
"required": [
"response"
]
}
{
"response": {
"error": {
"docs": www.questionpro.com/api/error-codes.html
"name": "FORBIDDEN",
"httpStatusCode": 403,
"id" : "1013",
"message": "The user does not have permission to access the resource",
"resourceUrl":"resource_url"
}
}
}
{
"$schema": "http://json-schema.org/draft-06/schema# ",
"type": "object",
"properties": {
"response": {
"type": "object",
"properties": {
"error": {
"type": "object",
"properties": {
"docs": {
"type": "string"
},
"resourceUrl": {
"type": "string"
},
"name": {
"type": "string"
},
"id": {
"type": "string"
},
"message": {
"type": "string"
},
"httpStatusCode": {
"type": "integer"
}
},
"additionalProperties": false,
"required": [
"docs",
"resourceUrl",
"name",
"id",
"message",
"httpStatusCode"
]
}
},
"additionalProperties": false,
"required": [
"error"
]
}
},
"additionalProperties": false,
"required": [
"response"
]
}
{
"response": {
"error": {
"docs": www.questionpro.com/api/error-codes.html
"name": "NOT_FOUND",
"httpStatusCode": 404,
"id" : "1040",
"message": "The resource that you're trying to access doesn't exist",
"resourceUrl":"resource_url"
}
}
}
{
"$schema": "http://json-schema.org/draft-06/schema# ",
"type": "object",
"properties": {
"response": {
"type": "object",
"properties": {
"error": {
"type": "object",
"properties": {
"docs": {
"type": "string"
},
"resourceUrl": {
"type": "string"
},
"name": {
"type": "string"
},
"id": {
"type": "string"
},
"message": {
"type": "string"
},
"httpStatusCode": {
"type": "integer"
}
},
"additionalProperties": false,
"required": [
"docs",
"resourceUrl",
"name",
"id",
"message",
"httpStatusCode"
]
}
},
"additionalProperties": false,
"required": [
"error"
]
}
},
"additionalProperties": false,
"required": [
"response"
]
}
{
"response": {
"error": {
"docs": www.questionpro.com/api/error-codes.html
"name": "INTERNAL_SERVER_ERROR",
"httpStatusCode": 500,
"id" : "1026",
"message": "We are not able to process your request",
"resourceUrl":"resource_url"
}
}
}
{
"$schema": "http://json-schema.org/draft-06/schema# ",
"type": "object",
"properties": {
"response": {
"type": "object",
"properties": {
"error": {
"type": "object",
"properties": {
"docs": {
"type": "string"
},
"resourceUrl": {
"type": "string"
},
"name": {
"type": "string"
},
"id": {
"type": "string"
},
"message": {
"type": "string"
},
"httpStatusCode": {
"type": "integer"
}
},
"additionalProperties": false,
"required": [
"docs",
"resourceUrl",
"name",
"id",
"message",
"httpStatusCode"
]
}
},
"additionalProperties": false,
"required": [
"error"
]
}
},
"additionalProperties": false,
"required": [
"response"
]
}