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System Features and Capabilities

 Survey Delivery Options


  • Corporate Enterprise Solutions (companynamesurvey.com)
  • Hosted Solutions (companyname.QuestionPro)
  • Hosted Surveys through QuestionPro,
  • E-mail invitation surveys with link
  • E-mail invitation surveys with viewable HTML survey
  • Wireless technology for mobile surveys (mall intercept, business applications through www.questionpro.com)
  • Website entry and exit with quota based Pop-up survey capabilities
  • Address book invitations for respondent tracking
  • 360 degree respondent tracking (passing of customer number with the survey link).  This feature enables tracking of the customer ID from the customer database to the survey,  with feedback sent back to the customer database for a reminder mailing.

 General Survey Creation Capabilities

       Standard Question Types
  • Multiple choice single item check
  • Multiple choice check all that apply
  • Short text answer
  • Open-end text answer
  • Horizontal rating scales
  • Vertical rating scales
  • Drop down list
Advanced Question Types
  • Constant sum
  • Rank Order with validation
  • Pick k of n with validation
  • Multiple choice matrix
  • Multiple Open-end numeric text
  • Dynamic questions based on answers to previous questions

  • Wizard based survey creation for easy control of all question and answer options
  • Insert graphics, audio, and video, including company logos
  • Response checking and validation
  • Multiple Choice with “Other (customizable text message): Specify open ended text"
  • Sophisticated multi-level branching capabilities and Survey Paging
  • Randomization of answer choice order
  • Randomization of question order
  • Text Piping: answer to question, answer to answer, question to question, question to answer
  • Sample quota checking with termination and branching
  • Personal user question and survey libraries
  • Multiple-language support (including Chinese, Japanese, Russian)
  • No survey posting or IT support required.  Your survey is online in real-time while you build.

 Survey and Question Editing


  • Single click survey copying (duplicate entire survey)
  • View, Copy and Edit from our large online survey library
  • Wizard based question insertion, movement, deletion and copying
  • Text search and replace
  • Instant survey "preview" (actually test your survey and collect your data)

 Survey Appearance and Formatting


  • HTML viewable surveys as part of e-mail or website survey
  • Customizable survey header and footer support for each survey page
  • Customizable buttons for submit, continue and URL redirection
  • Complete branding of your survey: insert JPG and GIF files, including your company's logo.
  • Single click change of background color, question separators
  • Font selection and answer category width control
  • Customizable "Thank You" page with definable redirection link

 Respondent Control and Redirection


  • Optional answer validation and question flagging for required questions
  • Answer change prevention from previous pages
  • Stop/Start feature that allows respondents to "Continue where you left off" feature
  • Anti-"Ballot box" stuffing
  • Password protection and access control for survey (password or user ID and Password)
  • Secure data transmission
  • Survey activation/deactivation to terminate data collection
  • Survey transfer to multiple respondents (stop start with password protection that can be passed to multiple respondents (for example, CEO, CFO, COO each complete separate sections of the same survey)

 Analysis and Results


  • Completion rate and survey abandonment analysis
  • Real-time Web accessibility of analysis tools, report generators and graphics
  • Public Access to Results (No Access, Password Protected Access, or World Access options)
  • Display and Coding of verbatim comments
  • Selective removal of respondent from answer set
  • Desktop delivery of charts and respondent-level data
  • Excel, SPSS, and CSV deliverable data sets (real-time data downloads)
  • Automatic delivery of SPSS command file (variable list, variable labels, value labels)
  • Full Statistical Analysis and Hypothesis testing with "Select If " filter support
    Summary Statistics  ( Mean, Variance, Std. Dev., Median, Range, Min, Max, Q1, n, Q3)
    Frequency table, Cross-Tabulation (Contingency Table Analysis)
    One Sample, Two Sample Z statistics , Paired T statistics,  Proportions
    Simple, Multiple Linear Regression, One-way ANOVA, One Sample, Two Sample Inference on variance
  • Full Graphical Analysis: Bar Plot, Pie Chart, Histogram, Stem and Leaf Plot, Boxplot, Dotplot, Means Plot,
    Parallel Coordinates Plot, Scatter Plot, QQ Plot, Index Plot, Pairs Plot,
    Control Charts (X-bar, R, X-bar - R, np, p, c, u )
  • Conjoint Analysis using weighted self explicated utilities  (see Srinivasan JMR, v. 34(2), pp. 286-291)

 Custom Panel, CRM, and Data Integration


  • Seamless e-mail integration with company databases
  • Transparent support for respondent ID sharing and tracking inbound to survey
  • Transparent support for respondent ID tracking and transfer to secondary survey or database
  • Customer ID import and export for respondent tracking and for followup survey mailout
  • Administrator assigned (optional) UserID and Passwords for survey access
  • Online Address Book for address import, mailout and tracking of respondents