QuestionPro's Customer Communities

Create engaged customer communities, collect real-time community insights, and make informed business decisions.

CREATE YOUR FIRST CUSTOMER COMMUNITY
Our customer intelligence software helps you solve your biggest business challenges. Understand your customer’s needs, enhance your relationships, and develop a competitive edge.
Create a Thriving Online Community
Grow Online Communities
Make your community searchable and easily accelerate your customer base.
Email: Track responses and send email notifications in real-time.
CRM: Direct integration with Salesforce and Microsoft Dynamics, bridging sales and customer feedback.
Social Media: A one-click solution to post surveys on Facebook, LinkedIn and Twitter.
Engage Your Customer Panel
Built on top of QuestionPro’s best-in-class survey software, Communities enables you to intelligently engage your customer community.
Surveys and Polls: Over 50+ question types supported. We support simple surveys, polls, advanced question types, logic, branching, and more.
Live Chats & Forums: Connect with your passionate customers and see it all on your dashboard.
Gamification and Rewards: Reward loyal customers with interactive points, gamification badges, cash, and donations.
Collect Community Feedback
Get the pulse of your community by collecting data, running reports, and providing analysis across Mobile and Desktop devices.
Enhanced Analysis: Grouping, crosstab, response editing, and drill-down capabilities for analyzing data.
Customized Report and Charts: Create reports and customize slides to fit your presentation needs. Customized Reports can be downloaded in HTML, PDF formats.
Statistical Models & Analytics: This includes access to TURF Analysis, CHAID Analysis, Weighting and Balancing, and GAP Analysis.
Impact Your Bottom Line
Understand your target market and your customer’s needs, enhance your relationships, identify key drivers of your business, and improve the sales process.
Customer Intelligence - Understand your target market, improve the customer experience, identify market demands, and stay updated.
Customer Engagement - Build customer trust, brand loyalty, and enhance customer engagement.
Improve Sales- Quickly qualify sales leads by cutting down the noise, understand your target market, and optimize your message.
The QuestionPro Difference
FEATURES
Built-in communication system, reminders, engagement tools, analytics, and dashboards all in one place.
Create your own panel portal. Create targeted segments of your panel to send surveys and other email based marketing materials.
Measure your recruiting, referrals and participation efforts by having easy access to growth and attrition statistics.
Get members and responses from every dimension with an online and mobile enabled panel platform experience.
Providing real-time mobile access to surveys, reports, and discussions from any mobile device.
Members can join the communities and share their status using Facebook, Twitter, and LinkedIn.
Choose from a variety of rewards options to compensate your customers for their participation and promote using social media.
Supporting 50+ languages, including double byte character-sets such as Chinese and Japanese, and Right-To-Left languages like Arabic and Hebrew.
Create your own unique communities page theme and user experience within the community portal.
WHAT OUR CUSTOMERS ARE SAYING
Transforming your company into a community requires getting to know your customers on a whole new playing field. Looking at the big picture, Potbelly has always been about more than just sandwiches and is an avid supporter of making their surrounding communities a better place. Panel Management Software from QuestionPro Communities has enabled Potbelly to strategically listen, expand their knowledge and interact with their community.
CREATE YOUR FIRST ENGAGED COMMUNITY
Understand your customers, their needs, expectations, and make intelligent business decisions. Create meaningful long-term relationships to maintain a competitive business edge.
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