Get access to the same Medallia features and many more CX features at half your existing Medallia cost. Get more for less with our Customer Experience Management system. With our robust Customer Experience Platform, you design customer surveys in no time or use existing templates, gather deep consumer insights, and share them with your team in real-time.
Our implementation processes, data integration capabilities, and data integrity & representativeness make us the best Medallia alternative. Deliver delighting customer experiences by making the most of our platform's features such as Omnichannel experience, Role-based dashboard filters, NPS+, Detractor recovery, and Promoter amplification.
QuestionPro CX, as the best alternative to Medallia, lets you conduct online and offline customer surveys, gather and analyze customer feedback, measure your customer satisfaction and NPS scores to significantly elevate the customer experience, all while providing you with a complete research platform that will elevate your CX research and enable you to communicate with your customers beyond the CX research.
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| Top Features | |||
|---|---|---|---|
| Unlimited surveys & responses | |||
| Unlimited questions per survey | |||
| Survey questions and template library | |||
| Multilingual surveys | |||
| Multiple user accounts | |||
| Password protected surveys | |||
| Timed surveys | |||
| Survey validation | |||
| Advanced survey logic | |||
| Skip logic & branching | |||
| Question & block randomization | |||
| Offline mobile app | |||
| Detractor recovery | |||
| Promoter amplification | |||
| Offline koisk data collection | |||
| Contactless surveys | |||
| Sentiment analysis | |||
| Data export & reporting | |||
| Integrations | |||
| Fedramp | |||
| Automated survey delivery | |||
| Customizable workflow | |||
| NPS+ | |||
| Closed loop feedback | |||
| 24*7 support | |||
| Hierarchy editing access | |||
| Role-based access | |||
| Customer corelation analysis | |||
| Push metrics | |||
| Revenue weighted NPS |
* QuestionPro will support you throughout the implementation process. Your onboarding manager will help you manage your CX initiatives better.
The NPS+ feature, a combination of NPS, root cause, and comment question, is exclusive to QuestionPro CX. NPS+ lets you collect insightful information from your customers in 3 easy steps
Engage and amplify promoters by creating and implementing CX strategies using our platform. It helps you transform promoters into brand advocates.
Share periodic survey metrics with all dashboard users. It ensures sharing the right data with all the right people that matter to the organization at the right time.
With the NPS survey response at granular level, you can compute the NPS by taking into consideration the spend or revenue as per customer.
QuestionPro CX helps its users capture their customers’ journey at various touchpoints and gain real-time insights. Share their feedback with different teams to improve the overall customer experience. Understand their behavior and find out what factors drive it.
Follow up with dissatisfied customers. Address detractor’s issues. Identify patterns amongst promoters and replicate what you are doing right.
Get access to a dashboard with customizable widget configurations that enable you to customize your widget filters, chart types along with labels, and the month tracking widget.
Whether you need to run a customer satisfaction survey or monitor employee experience or conduct any other bespoke research, we offer live customer support 24*7, 365 days a year. Reach us via chat, email, phone, or dedicated account managers, and we will help solve your problems.
With our easy implementation process, you can start creating customer surveys right away. We continuously innovate and improve our customer survey platform to help better manage cost-effective customer research. Our platform offers more than your typical Medallia features.
Our survey platform is user-friendly, robust, and offers researchers a lot of flexibility. Our award-winning support team is always there to help you and succeed in your goals. We provide a vast library of survey templates, online guides, DIY survey resources, and FAQs so that you are research projects are uninterrupted.
At QuestionPro, the security of consumer data is the highest priority. QuestionPro is committed to information confidentiality, integrity, and security held in its system and is compliant with EU-U.S. Privacy Shield Framework, ISO 27001 certification, SSAE16/SOC-2, and Swiss-U.S. Privacy Shield Framework, and HIPAA. The platform also comes with enterprise-grade security features such as data, redundancy, encryption, and continuous network monitoring.
