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Check out our latest online survey and data intelligence webinars

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Customer Experience

18 webinars

What is the role of AI in Customer Support? — Experience Matters! S.3 Ep. 6

Be Heard Internally: Translate Your CX Speak Before the CFO Tunes Out - Experience Matters - S.3 Ep.5

Closing the Loop:What It Really Takes to Respond to Customer Feedback - Experience Matters - S.3 Ep.4

Live! From Nashville: Forrester CX Summit North America 2025 - Experience Matters - S.3 Ep.3

Decoding AI in CX Analytics Ft. Narjes Boufaden

AI meets empathy: The future of contact centers - Experience Matters - S.3 Ep.2

AI meets empathy: The future of contact centers - Experience Matters - S.3 Ep.1

Data, bots & the human touch: Mastering CX in 2025

Build online trust and boost your VoC program with CX Reputation

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Ratings vs Engagement: Building Real Loyalty

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Exclusive Deep Dive into SPARK Matrix VoC Report

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CX: Theory vs Execution

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CX and Digital Empathy

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AutoX in 2021 - OEM's Using Data to Move Forward

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Advancing Research: CX Innovation

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Connecting with Customers - InApp CX

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Fan experience after COVID-19

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Observe From The Outside - Don’t Analyze CX Data in Isolation

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CX Behind the Scenes

34 webinars

Human Centered Design in the Public Arena | Season 3 | Episode 10 | CX Behind the Scenes

CX Beyond a Function: Building a Thriving Ecosystem | Season 3 | Episode 9 | CX Behind the Scenes

Feedback Is a Gift: How the Voice of the Customer Drives Loyalty, Innovation, and Growth | Season 3 | Episode 7 | CX Behind the Scenes

Customer Experience and Movements of Kindness: Experiential Affirmation in Everyday Interaction | Season 3 | Episode 6 | CX Behind the Scenes

Bringing Humanity to the Center: The Purposefully Human Path Forward from CX | Season 3 | Episode 5 | CX Behind the Scenes

CX alone won’t cut it: Why the future is Human Experience | Season 3 | Episode 4 | CX Behind the Scenes

Reframing Customer Experience: The New Reality for CX Leaders | Season 3 | Episode 3 | CX Behind the Scenes

Customer journey mapping mastery: Drive customer-centric change with the DARMA™ method | Season 3 | Episode 2 | CX Behind the Scenes

Fearless Feedback: Building Psychological Safety to Elevate Customer Experience | Season 3 | Episode 1 | CX Behind the Scenes

The Role of Empathy, El, and Human Connection in Driving Trusted Relationships | Season 2 | Episode 12 | CX Behind the Scenes

The three E's of Customer Experience innovation | Season 2 | Episode 11 | CX Behind the Scenes

Unraveling Customer Centricity – The Danger of the C-suite's Simplified View | Season 2 | Episode 10 | CX Behind the Scenes

Why Connecting CX Strategy to Sales Initiatives is Critical | Season 2 | Episode 9 | CX Behind the Scenes

Business Impact Through Journey Analytics | Season 2 | Episode 8 | CX Behind the Scenes

CX Insights Through Storytelling | Season 2 | Episode 7 | CX Behind the Scenes

The Customer Service Experience: What's NOT Happening | Season 2 | Episode 6 | CX Behind the Scenes

Rising Above the Challenges: Being CX Resilient | Season 2 | Episode 5 | CX Behind the Scenes

Measuring and Improving CX Through Data and Analytics | Season 2 | Episode 4 | CX Behind the Scenes

From Data Collection to Action: Amplifying the Voice of the Customer | Season 2 | Episode 3 | CX Behind the Scenes

Aligning with Customers Around Their Jobs to be Done | Season 2 | Episode 2 | CX Behind the Scenes

People are People: How to Apply CX Principles in the Workplace | Season 2 | Episode 1 | CX Behind the Scenes

From Feedback to Action: Creating Earned Customer Advocacy | Season 1 | Episode 13 | CX Behind the Scenes

What Gives Life to the Experience Gap? | Season 1 | Episode 12 | CX Behind the Scenes

The Evolution of CX Leadership: Change as a Catalyst | Season 1 | Episode 11 | CX Behind the Scenes

EXcellence: How to Cultivate Loyalty and Ignite Employee Engagement for a better CX| Season 1 | Episode 10 | CX Behind the Scenes

Enhancing CX through Employee Feedback: The Benefits of Employee Listening| Season 1 | Episode 9 | CX Behind the Scenes

Unlocking Customer Delight: Harnessing the Power of Business-Driven CX Principles| Season 1 | Episode 8 | CX Behind the Scenes

VoC for Experience Design vs CX Performance Metrics | Season 1 | Episode 7 | CX Behind the Scenes

CX Fluffernutter-Buster: How to turn Voice of the Customer Programs into Profitable Strategies | Season 1 | Episode 6 | CX Behind the Scenes

Designing for Human Behavior: The Role of Social Science in CX | Season 1 | Episode 5 | CX Behind the Scenes

The AI Generation: How is it (already) shaping Customer Experience | Season 1 | Episode 4 | CX Behind the Scenes

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Winning with your Net Promoter Score| Season 1 | Episode 3 | CX Behind the Scenes

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An Engineer's Look at Customer Experience | Season 1 | Episode 2 | CX Behind the Scenes

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How to Design Quality Customer Experiences | Season 1 | Episode 1 | CX Behind the Scenes

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Employee experience

11 webinars

You Got Your eNPS... Now What? Turning Scores Into Action

What does a successful employee listening strategy look like today?

The Next Wave of People Analytics: Integrating Employee Surveys with AI for Deeper Insights

How to use the latest employee market insights to inform your continuous listening strategy

How employee listening can improve your DEI strategy

How to Keep Your Best People During a Chaotic Labor Market

Making Everyone Leaders

Building a successful hybrid workforce

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Remote employee engagement: 4 Ways to tap into employee ideas

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Free Remote Employee Health Check

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Turning Employee Experience Data into Operational Excellence

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Research and insights

19 webinars

What's new in the QuestionPro Research Suite

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The Future of Market Research Exploring Generative AI Capabilities

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Cracking the Consumer Empathy Code with Communities

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Brand Trackers 101: Because You Can’t Just Ask a Magic 8-Ball

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Market research for startups: From defining your idea to presenting your survey results.

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The right data at the right time: How to share your insights for maximum impact!

Consumer trends & marketing opportunities in 2023 and beyond!

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How an Insights Repository can supercharge your insights team!

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Consumer trends in 2022 & beyond: A global outlook!

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The price is right! Introduction and tools for pricing research

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2021 consumer outlook: Top trends that brands and marketers need to know

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What does Travel & Tourism look like in 2021?

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Qualitative Research vs Quantitative Research

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Turn pricing perceptions into decisions

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Conjoint vs. MaxDiff: Impactful choice-modeling for your research

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Derive optimal research insights through Heatmap and HotSpot testing

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Measuring consumer behavior during & after COVID-19

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Online focus groups - Take that, social distancing!

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How to Recruit the Right Participants for your Community

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Best practices

11 webinars

Explore the power of Multilingual Surveys

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Democratizing research with Insights Hub

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Office hours with Kartik and Crystal

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How to use survey logic to optimize respondent experience

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Survey questions: When, how, and what to ask!

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Cross-Tabulation: How to make actionable business decisions

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Contactless surveys with the Boston Convention Center

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Deep dive into extraction logic

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5 Awesome tools to improve survey results

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Discover the magic behind the card sorting survey method!

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How to read a virtual meeting room using live polls

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Webinars from 2018

11 webinars

CX Analytics for the C-suite Predictive Analytics

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How To Engage The Organization Effectively?

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The importance of understanding how to plan and run an effective NPS program

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Actionable Insights - How Gannett Keeps A Pulse on The Markets and Identifies Advertising Opportunities

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Correlation Analysis 101

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In this edifying webinar, learn about workplace culture and how creating a blueprint can help organizations gain meaningful insights when they embark on major culture remodeling efforts. This webinar will provide organizations and individuals with the right tools to create the blueprint and stick to it.

In this informative webinar, learn the many ways that people are leveraging mobile approaches to make their online communities generate even higher ROI and how QuestionPro Communities' mobile tools and features will help accelerate your Mobile First initiatives.

In this informative webinar about GDPR, our in-house industry experts covered details about what the GDPR regulation is and what is QuestionPro's solution for GDPR compliance. This webinar also explained about the various components of GDPR and how is it going to be essential for organizations to be GDPR compliant.

In this insightful webinar, our market research experts explore the evolution and history of market research trends and help in identifying the real 2018 trends for market research.

In this insightful webinar, Craig Lee, independent Customer Experience transformist, speaker, advisor and coach shared with the audience the key strategies of customer experience management.

In the final part of the three-part webinar series we discussed workplace culture benchmarking and how to move the needles of culture.

Webinars from 2017

13 webinars

In the second, of our three-part webinar series, we concentrated on culture management and metrics using the workplace genome and its 8 key attributes and how to align culture to drive organizational success.

CX professionals list organization engagement as a top challenge in realizing business results from their programs. In this webinar we discussed about how organizations need to be customer-centric not on by using the Net Promoter Score but also by implementing the CX program, that engages their entire organization.

In the first, of our three-part webinar series, we focused on why organizational culture analytics is important, aligning workplace culture with employee success and how to map culture using 8 key attributes like innovation, transparency technology and growth.

The last of our three-part webinar series on creating a successful CX program. We go over "benchmarking", the process of evaluating your product in relations to other companies.

We focused on our latest research and analytical insights from our engagement and assessment data sets on what works in making our workplaces more positive and more productive.

Break through the traditional method of measuring customer satisfaction. In this month's webinar, you'll learn how to gather customer expectations and use this information to create more effective surveys.

In this webinar, you will learn how to choose the best approach to conducting qualitative research based on your business needs.

This three-part webinar series will cover practical approaches to creating a winning customer experience action plan. Join us for Part Two, where we'll define best practices and explore the benefits and of customer journey mapping.

This three-part webinar series will cover practical approaches to creating a winning customer experience action plan. In Part One, find out where to start with key CX metrics and best practices.

In this webinar, we've brought together Information Security experts to discuss the evolution of Vendor Risk Management and its most common challenges for organizations while learning our top industry best practices.

Learn how to measure Net Promoter Score (NPS) to deliver a better customer experience. In this webinar, Shep Hyken discusses NPS and how you can use that to measure your customer experience and drive revenue.

Understand how to improve your data collection practices through better survey design methodology, tips to avoid response bias, variations in question styles, and optimal data analysis.

In this webinar, get the best tips on how to make sense of quantitative data, from looking at the answers and survey goals, to crunching the numbers and drawing conclusions.

Webinars from 2016

15 webinars

Stay competitive with one of the newest research methodologies—Online Communities. Learn in this webinar factors that contribute to this method's success and the future of Online Communities.

In today's day and age, millenials are taking over the workforce. Find out how to build, keep, and maximize engagement from millenials in the workplace.

The better the survey design, the better the data your survey will yield. In this webinar, learn how to gain deeper insights by using two simple brainstorming tactics.

In this webinar learn how to design a survey that does what you want, how to turn survey goals into real survey questions and how to turn resources into insightful data.

How to get people to join an online community, how to increase levels of engagement and participation and how to sustaining it over time. Learn in this webinar.

Learn how to set research objectives, understand your audience, create the right survey questions, how to distribute and analyze your surveys, and how to make informed decisions derived from your surveys.

Experts deep-dive into mobile as the marketing measurement and data collection platform and provide a holistic view of current and future opportunities for marketers.

This webinar reviews, how Choice-Based Conjoint Analysis, one of the most powerful analytics tool works and what business questions it can answer.

How to create a system which makes sure that top performers get rewarded, that people are growing and developing, and performance is getting better over time

In this webinar, learn how MaxDiff Scaling works, how to get accurate consumer insights, why it is superior to rating scales and what business questions it can answer.

This webinar dives into four areas of online community management - Recruitment, Engagement, Data Collection and Rewards. Learn the tips and tricks to create your buzzing community.

Find out how to use data to create an authentic employer brand and design the culture you want, rather than default to the culture you have.

Learn how to develop products based on ever-changing customer demand. This webinar goes over product development lifecycle and shows how to get customers coming back for more.

In this webinar learn how to take proactive steps to follow up with dissatisfied customers and transform your detractors into promoters.

If you love the new hire of yours, chances are, your competitor wants him too. Learn how to acquire and retain your top talent.

Webinars from 2015

5 webinars

In this webinar, our experts share how to adopt a customer-centric culture and involve customers in your product development process to build amazing products.

Learn how to engage community members, how to collect relevant insights from the holiday campaigns and utilize the insights to keep engagement after the holiday season.

Learn how to engage enthusiastic customers in order to turn them into a powerful marketing force and capture the value that stems from customer satisfaction.

Find out why customer engagement is so important, how it can improve your customer experience and how QuestionPro Communities, can provide the right environment and tools for such engaging activities.

Find out which parts of your culture bring you value and what parts of your work culture are hindering your company's performance.