QuestionPro - The Insights Platform has teamed up with Owen CX - the leaders in designing and implementing NPS programs, with over 1,000 successful implementations under their belt. They are also the creators of the Net Promoter Masterclass, the official Net Promoter Certification program. In this webinar, we discussed the key components of a successful NPS program using the most powerful Insights Platform and why it’s critical to train you and your team on the methodology.
Many programs fail because either the executive team or the rest of the organization don’t have a clear understanding of what the program is and what they need to do to support it. Richard describes the Owen CX method of engaging the C-Suite so that they understand the strategic and economic importance of a program and give you the tools you need to engage their support. Once you have the executives on board you will also need to enable your entire organization so that they understand what the program is, why it’s important and how they can affect it from their position.
In this webinar we discussed: