Continuous Quality Insights (CQi) is the innovative platform behind the world’s top automotive brands.
Our best-in-class system empowers your brand to understand the voice of the customer, how they interact with their vehicles, and most importantly, what opportunities exist to enhance this experience.
With our high touch program management, CQi helps you get the high value insights you need to help improve customer satisfaction, loyalty and advocacy.
Our state of the art Customer Experience (CX) program solution measures customer perceptions of dealership experiences for sales and service in real-time. This allows corporate OEM’s, field managers, and dealership personnel to better serve their customers, and ultimately deliver upon brand promises.
Program features include:
Remediate customer concerns before they escalate and harm your brand. Our interactive problem resolution platform monitors countermeasures for end users.
Our unique approach empowers users to identify, remediate, and resolve concerns early on. Countermeasures are tracked based on their resolution costs and ROI.
While others may offer only software services, we believe in a holistic program approach combining experienced automotive research expertise and a top-notch online reporting platform.
A key component of any program including access to our team of analytic expertise who can advise users on their collected insights:
We embrace an integrated view of the customer to understand their vehicle experience to achieve loyalty and lifetime value.
While many focus solely on the technology, we understand that research programs need active engagement and collaboration to meet their goal.
We have significant experience in automotive quality and in customer satisfaction research. We offer unique and custom analytical approaches that add deep insight into customer feedback.
Launched in 2020, our Next Generation Platform (NGP) is a fully configurable, enterprise system designed to empower users to efficiently gather the insights they need.
Knowing where you stand against your peers can be enormously insightful. We provide benchmarking metrics so decision makers can clearly view the competitive landscape.
With our sole focus on automotive we understand the unique nature of the research collected and applying that research to take-action.
Monitor your vehicle fleets’ quality throughout the entire logistics process, from manufacturing to transport to the dealership. We give you the tools to seamlessly monitor quality control offline or online.
Empower your field team to quickly retrieve data necessary to conduct assessments and reviews of dealerships.
Your data is held to the strictest standards regarding Personally Identifiable Information (PII) compliance and Data Privacy (e.g., CCPA, GDPR, etc.).
“The QuestionPro team, their CQI survey and data analysis tool provides customer insights to various organizations including Quality, Manufacturing, and Engineering which helps provide the areas of focus and verification that actions taken are having a positive impact on customer’s ownership experiences.”