What are your fans thinking right now? For sport organizations like you, prioritizing member and partner experience is more important than ever. Listen to your fans and sponsors, and get the feedback you need to communicate in a more meaningful, effective, and affordable way.
QuestionPro is a new online Member Experience platform that can help you leverage valuable feedback from fans and partners. Create custom groups, and put those insights to work!
Map all the stages of your fan’s journey to analyze what motivates them during each touchpoint. Unify the data and put it into action. It’s time to push innovation forward, and transform experiences forever.
Envision ideal experiences for both the fan and the organization. Crucial insights can be shared with employees and managers to create strategies together. All expectations will be fulfilled and taken to the next level. Your customers will be happier each time.
Improved functionality at work.
Follow up with dissatisfied customers. Address detractor’s issues. Identify patterns amongst promoters and replicate what you are doing right.
Get you survey to the right member at the right time to get the feedback you need for each touchpoint in the customer journey to maximize member retention.
Access a dashboard with customizable widgets that enable you to view scores, trends, distributions among multiple chart types and configurations.
"QuestionPro helps us in reaching our customers near to real-time which in-turn enables us to convert a negative customer experience into a positive one. It helps manage the brand reputation like never before. We are glad to be able to delight our customers with timely intervention whenever we receive a feedback that we can improve upon. QuestionPro makes a difference to our business with every single survey that goes out."