Get a well-rounded look at how happy (or unhappy) your customers are with your business with our customer satisfaction survey (CSAT) questions. Measure customer success, increase retention, and reduce customer churn. The below sample customer survey questions are ready to use and effective at collecting feedback from your customers. We all know that repeat customers are more cost-effective to nurture than trying to win over new customers — that’s why QuestionPro offers a variety of different questions for you to manage feedback.
How often do your customers use your products or services? Are they likely to be repeat customers? With only four key questions, this simplified yet precise survey covers the most critical customer satisfaction metrics, from the frequency of a customer’s engagement with a product/service to their satisfaction with usability, their likelihood of re-purchase or continued use, and most importantly — their likelihood of recommending your product to others.
Find out how your customers really feel about your products, beyond the online reviews and conversion rate. Is there a specific feature that your customers collectively expect more from? What are the correlations between your product features and customer satisfaction? Our top 11 customer satisfaction survey questions for products evaluate everything from the customer service experience to product use satisfaction, process evaluation, etc. Get actionable feedback about how your customers actually use your products, their experience during the customer journey with your business, and more.
Dig deeper into a 360 evaluation of your product with a complete product evaluation survey. From collecting actionable insights on company feedback, customer service, ratings, your products, and your customer’s intent of returning, these customer survey questions focus on measuring your customer’s levels of satisfaction throughout their entire purchase journey. Determine if there are any common deterrents, pre- or post-sales, that prevent customers from completing their purchase.
Understanding your customers’ motivations is integral to driving conversions and accelerating sales. Created by industry experts, these customer service survey questions focus on the “what” that drives your customers to complete purchases. Get in-depth answers about your strengths and weaknesses in regard to your product development, sales, support, and entire eco-system of sales and post-sales customer satisfaction.
Your customers are key to your retail growth, whether you’re selling online or offline. Collect customer feedback on various aspects of your retail store with our sample customer survey questions. This sample questionnaire template includes critical store evaluation questions such as location, inventory, customer service, merchandise pricing, value for money, and overall customer satisfaction. This template asks consumers 12 key questions using a single matrix survey question.
QuestionPro creates a seamless survey experience for businesses and customers alike. Understanding exactly what your customers think is vital to improving your products, services, brand image, and for standing out in a competitive industry. Sign up for free and get access to templates, questionnaires, and actionable insights.