Customer Satisfaction Surveys and Questionnaires

Customer Satisfaction Surveys

Customer Satisfaction Surveys and Questionnaires

Here are 10 templates for Customer satisfaction survey (CSAT) questions to measure customer success, increase rentention and reduce customer churn. These sample customer satisfaction surveys and their questionnaires come in the form of ready to use survey templates that can be easily customized and sent to your customers for effective feedback collection. Select any CSAT questionnaire and start collecting effective customer satisfaction survey feedback that lets you improve and grow your business!

Customer Satisfaction Surveys

Customer Satisfaction (CSAT) Survey Template

15 questions

Customer satisfaction survey questions template is a complete 360 customer satisfaction evaluation and measurement survey with 21 unique questions to evaluate net promoter score, customer effort score, CSAT, customer service satisfaction etc. Use this sample questionnaire and start measuring and increasing customer retention, customer recommendation by existing users of your products and services and upselling!

Customer Satisfaction Surveys

Short Customer Satisfaction (CSAT) Survey Template

7 questions

The short customer satisfaction (CSAT) survey template offers a short and simplistic but powerful method to measure customer satisfaction. It contains questions in a form of a questionnaire that help measure the level of satisfaction that a customer has with a product or service and the frequency of use along with the referencability of the product or service.

Customer Satisfaction Surveys

Service Quality Evaluation Survey Template

16 questions

Service quality survey questions to evaluate and analyze the quality of service provided to customer and clients by representatives. This sample questionnaire template has a comprehensive list of survey questions to ask customers for feedback on their experience while interacting with a service representative, such as the executive's expertise in understanding the problem, identifying causes and resolving concerns in a timely manner. Use this survey template and start evaluating and taking measures to improve service quality based on real customer feedback.

Customer Satisfaction Surveys

Customer Service Survey Template

18 questions

The customer service survey questions template consists of multiple questions that evaluate the level of service that a customer received while interacting with a brand. This survey template was created by industry experts who understand the importance and value that collecting feedback contains and the customer service team is one of the most important factors as of which feedback is to be collected. It is known that it is much more expensive to acquire a customer rather than retain a customer and hence customer feedback is very important. Conducting a customer service survey provides in-depth feedback about customers and their perception of the brand as well as map out areas of the business that need fortifying upon and alternatively also where work is required.

Customer Satisfaction Surveys

Retail Store Evaluation Survey Template

13 questions

Retail store survey questions to collect customer feedback on various aspects of the store. This sample questionnaire template includes critical store evaluation questions to consumers, such as location, inventory, customer service, merchandise pricing, value for money and overall customer satisfaction. Use this store survey and grow your business with real customer insights.

Customer Satisfaction Surveys

Product Satisfaction Survey Template

9 questions

Product satisfaction survey template with questions for evaluating customer service experience, product use satisfaction, process evaluation etc. This questionnaire gives you the expert questions you need to get insightful responses that can provide you with actionable survey conclusions. Use this template as an example or directly use it in your survey. You can edit it the way you prefer, add your logo and branding elements and send it out to your survey respondents.

Customer Satisfaction Surveys

Product Use Satisfaction

16 questions

Product use, attribute evaluation and satisfaction.

Customer Satisfaction Surveys

Seminar Purchase Motivation Survey Template

24 questions

Seminar purchase motivation and follow-up lead generation.

Customer Satisfaction Surveys

Organizational Concern Survey Template

9 questions

Health Care survey of organizational concern for patient satisfaction.

Customer Satisfaction Surveys

Auto Purchase/ Lease Satisfaction Survey Template

67 questions

Auto Purchase/ Lease Satisfaction Survey Template provides researchers a set of 25 questions which can be customized to gain insights about a customer’s purchasing experience. The automobile industry thrives on customer satisfaction and each automobile retailer ensures that their customers are content with the offered services. A sample questionnaire such as this one can be used to obtain information about whether the customers had a satisfactory visit or not, the quality of provided test drive, demographic details etc.

Purchasing an automobile is one of the basic necessities across the globe. Whether it is a student or a person going to a regular job or even just a parent, an automobile is one of is required to commute between destinations.

The Automobile sector is segregated in various classes namely the common passenger vehicles, the transport vehicles and the luxury vehicles. A purchase of an automobile is based on factors such as price, brand value, specifications but most importantly it’s service provided after the purchase. Service is one of the most prominent sectors when it comes to customer experience. It is very vital to know the manufacturer’s dedication towards providing service before purchasing a vehicle. It is something that plays a considerable role in the buying decision as to ease of access to service, tie ups with accessory manufacturers, orientation towards customer service etc.

An automobile buyer always does his research thoroughly considering all the factors and as a manufacturer, it is always profitable to give out relevant information and coax a consumer towards a purchase with your brand even before questions are forthcoming.

Best Customer Satisfaction Survey Examples

1. Short Customer Satisfaction Survey Template

This template offers a simplified, yet precise, measurement of customer satisfaction. With just 4 key questions, it covers the most critical customer satisfaction metrics - frequency of customer engagement with a product / service, satisfaction with usability, re-purchase likelihood of continuing or purchasing the product again - and most importantly - their likelihood of recommending the product to others.

2. Product Satisfaction Survey Template

Have a product offering? How well is your product satisfaction rate among customers? Is there a feature update that they collectively expect more than other features which you may have planned? What is the correlation between a feature and customer satisfaction? These are the burning questions of any product based organization and questions in this template are designed to get you these answers. The next step is to dig deeper with a complete product evaluation template.

3. Product Evaluation Template:

There is a difference between a "customer centric product survey" and a "product centric customer survey". This customer satisfaction survey template digs deeper into a 360 evaluation of your product. How satisfied are customers with your post-sales service team? What was their last mode of purchase? Why did they "not" make the purchase?

4. Motivation and Buying Experience

What motivates your customers to make a purchase for a specific product / service? If you learn "what" drives them into buying a product, you can find a way on "how" to drive them further and accelerate sales as well as renewals. Use this template to get answers to these burning questions that affect product development, sales, support and the entire eco-system of sales and post-sales customer satisfaction.

5. Retail Store Evaluation Survey Template

Surveys are the primary go-to tool for retail establishments. Invariant of how many stores you own - your customers are key to your retail growth. Whether selling online or offline, use this quick customer survey template to evaluate 12 key questions for retail customers in a single matrix survey question.