The NPS is a scoring model developed by Bain & Co. consultant Frederick F. Reichheld. It asks respondents to respond on a 0 to 10 point rating scale question. The answer options are arranged horizontally. The scale is then divided into three sections:
The system will then calculate the aggregate responses of each of the three categories as well as the “Net Promoter Score” (calculated as Promoters minus the Detractors).
How can I add a Net Promoter® Score type question to my survey?
A 0 -to- 10 point rating scale is automatically added.
The report will contain a red-yellow-green chart showing the distribution of Detractors, Passives, and Promoters, with the Net Promoter Score at the top of the chart. You can also see the details of the distribution as a bar chart for the Promoters, Passives, and Detractors.
License & Access Options
This feature/tools described here are available with the following license(s) :