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How These Austin Companies Aim to Exceed Customer Expectations

January 14th, 2021

What awaits the company’s new enterprise clients? One-on-one sessions with CEO and Founder Vivek Bhaskaran. Senior Vice President of Customer Success and Operations John Johnson said ...

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QuestionPro Buys Enprecis Group From Bregal Sagemount

December 17th, 2020

Austin, Texas-based QuestionPro has acquired Enprecis Group Inc., a customer-experience management company focused on the automotive industry, from Bregal Sagemount...

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QuestionPro Acquires Enprecis Group from Bregal Sagemount

December 19th, 2020

Founded in 2008, Enprecis helps auto companies drive higher satisfaction, better experience, and loyalty with solutions like Foresight™ Customer Experience (CX) Management platform and CQi™ Vehicle Experience (VX) platform to measure continuous vehicle quality. QuestionPro is a global provider of online survey and research services, including specific platforms for Customer Experience, Research & Insights, and Employee/Workforce experience

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QuestionPro Launches “Switchable Consumer” Model to Help Brands Cost-effectively Reduce Churn and Acquire New Customers

December 17th, 2020

QuestionPro launched a proprietary “switchable consumer” research model that helps brands cost-effectively reduce churn and acquire new customers. It uses surveys to identify the prospects who can be persuaded to switch from a competitor and the existing customers that are at risk to switch to a rival.

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QuestionPro Sets Up Reseller and Distributor Program

December 17th, 2020

QuestionPro has acquired Enprecis Group, which designs, develops and distributes daily tracking and CEM software for the automotive enterprises. With the acquisition of Enprecis from private equity group Bregal Sagemount, QuestionPro has launched AutoX, a pioneering 360-degree solution for customer experience management.

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Here’s What 4 Austin Leaders Have Learned Since Transitioning to a Remote Work Environment

December 15th, 2020

As a result of the ongoing coronavirus pandemic, the number of U.S. workers working from home full time is almost 70 percent. The number of U.S. workers permanently working from home is expected to rise even more as the leaders continue to realize the benefits of a remote workforce. Check out how pandemic changed the views of Vivek Bhaskaran, CEO and founder, QuestionPro regarding remote work and business continuity.

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Why Virtual Focus Groups Could Become the Norm Post-COVID-19

December 2nd, 2020

In the wake of COVID-19's restrictions on travel and in-person gatherings, traditional focus groups all but disappeared. Into the void came the adoption of virtual technologies. Find out why “virtual” focus groups are not only a near-term fix but might become a permanent fixture in the toolbox for market researchers.

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QuestionPro acquired Enprecis Group

December 17th, 2020

QuestionPro acquired Enprecis Group, a Dallas, Texas-based customer service platform for the automotive industry, from Bregal Sagemount.

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QuestionPro Acquires Enprecis Group from Bregal Sagemount; Launches New “AutoX” Platform to Drive Insights for Auto Brands

December 17th, 2020

"With the acquisition, QuestionPro is announcing a new service – AutoX – which is the first and only 360-degree solution for OEMs – where data from Employees, Customers, Research and Vehicle Quality are combined and analyzed in a single data platform."

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Elon Musk is leaving Silicon Valley for Texas. These millionaires and companies are joining him

December 14th, 2020

"As of November, 39 companies -- in tech and other industries had relocated to Austin so far this year, according to data from the Austin Chamber of Commerce."

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QuestionPro helps brands reach more customers.

December 14th, 2020

With its new research model, the online survey and research company is helping brands track which of their customers are liable to take interests in their products or those of their competitors.

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Silicon Valley ‘Texit’ Is Real: Here’s Who’s Going and Where

December 14th, 2020

Moving from Silicon Valley to Austin, TX at the beginning of 2020 put QuestionPro ahead of the curve.

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QuestionPro Launches “Switchable Consumer” Model To Help Brands Cost-Effectively Reduce Churn And Acquire New Customers

December 9th, 2020

QuestionPro, a global leader in online survey and research services announced the availability of a proprietary “switchable consumer” research model that helps brands cost-effectively reduce churn and acquire new customers.

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The company that literally started Silicon Valley is moving to Texas

December 2nd, 2020

It's the largest — but just the latest — tech company to make the trip south: SignEasy, QuestionPro and DZS (formerly known as Dasan Zhone Solutions) also moved from California to Texas.

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How I Started A $1.6M/Month Online Surveys And Research Tools Software

November 14th, 2020

Announcing today major new features and tools as well as a product roadmap across Surveys, Research and CX.

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How to Navigate Being the Only Woman on Your Team: Advice From Local Women in Tech

October 26th, 2020

Many women in tech face the very real possibility of being the only woman on their team. It can sometimes mean having to fight harder to have your voice heard and ideas honored. Find out what advice Crystal Wiese, Director of Marketing, QuestionPro, has for other women in tech to have a successful and fulfilling career.

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QuestionPro Sets Up Reseller and Distributor Program

September 17th, 2020

The QuestionPro Partner Channel, a reseller and distributor program is designed to make it easier for partners to integrate QuestionPro’s solutions directly into theirs, helping their clients unlock insights.

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What You Should Know About Voice of the Customer Survey Questions

September 2nd, 2020

Companies that don’t measure the impact of Voice of the Customer (VoC) programs will not see improvements in satisfaction and may even see declines. QuestionPro offers different types of VoC programs and helps organizations offer better value and experience to their customers.

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Austin’s QuestionPro acquires Dallas company

February 28th, 2020

Austin-based survey and market research company QuestionPro has acquired Dallas-based Care Experience, a customer experience platform focused on health care.

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Survey company QuestionPro moves HQ from California to Austin

January 21st, 2020

Survey and market research company QuestionPor has moved its headquarters from California to Austin. As part of the move, the company relocated 18 of its employees in Austin, with plans to grow up to about 60 local employees by the end of the year.

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San Francisco Business Journal

S.F. company heads to Texas, saying Bay Area economy is ‘not sustainable’

January 29th, 2020

Founder Vivek Bhaskaran said he moved the company's headquarters to San Francisco in 2011 with big ambitions, "but economically, we could not make it work.

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QuestionPro Moves its Headquarters from San Francisco to Austin

January 28th, 2020

“Austin is the perfect tech-friendly city for QuestionPro to place our roots and to drive our business to the next level,” Bhaskaran said. “It offers a mix of vibrant startups, incubators, and classic technology corporations that we’re excited to be a part of.”

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Interview with Vivek Bhaskaran, Founder and CEO of QuestionPro

January 30th, 2020

"To my fellow founders out there, build the company you want to build not the company that others put pressure on you to build," says Founder, Vivek Bhaskaran.

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QuestionPro: How the Survey Software Leader is Humanizing Online Support with New Approaches to Customer Engagement

Most of us have experienced the impersonal face of online support tickets and feedback forms, filling them out only to feel marooned in an endless queue of requests. QuestionPro is changing the game when it comes to how businesses are interacting with their customers.

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Silicon Valley Must Address Sexism in the Workplace

Accusations of sexism in the technology sector are nothing new and sadly unsurprising, considering the male-to-female ratio in the industry. However, a viral blog post from former Uber employee Susan J. Fowler recently forced tech companies to examine their corporate cultures to ensure their female employees not only are treated fairly, but also feel safe coming to work.

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QuestionPro: How to Make Dating Site Registrations Less of a Cookie-Cutter Experience

In the dating industry, competition is fierce. Dating websites have to work to make themselves stand out to singles so their niche services remain popular and profitable in the long run. To help dating brands reach out to online daters, QuestionPro offers unique survey software with customized features and 24/7 live support.

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AP

Capture 5X More User Engagement with New Conversational Forms from QuestionPro — The Leader in Online Survey Software Trusted by the Biggest Financial Institutions

Despite the links to consumer surveys at the bottom of every receipt and customer-facing email, it can be difficult to maintain engagement long enough to get actionable feedback. Experienced survey and analytics company, QuestionPro, is turning surveys and forms into insightful conversations with new Conversational Forms.

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AP

Learning from voter survey experiments

Leading up to the November election, AP worked with GfK Custom Research and the National Opinion Research Center at the University of Chicago to examine new ways to survey voters.

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How QuestionPro Helps You Improve Customer Experience With Its Comprehensive Survey and Analytics Platform

Gaining insight into customer satisfaction and shopping trends through experience tracking is a vital aspect of a business's efforts to stand out in its market. Through its suite of software tools, QuestionPro makes this task easier and more efficient with customizable survey creation, online and offline distribution, deep analytical tools, and robust reporting.

Your Story

QuestionPro Delivers the Answers to all Your Questionnaires

Today, the platform claims to create over one million surveys every month and over 10-million responses collected in that same period. It also has over five million users worldwide and over 15,000 business clients spanning across 40 nations.

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QuestionPro and MindMeister Partner, Explore a Survey Mind Mapping Integration

QuestionPro and MindMeister announced a new partnership with the aim to modernize data intelligence through the integration of QuestionPro's powerful survey analytics platform and MindMeister's award-winning mind mapping software.

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Workplace Genome

WorkXO and QuestionPro partner, launching the Workplace Genome

The Workplace Genome™ Project provides organizations with a simple research-based discovery process for understanding organizations' culture at their very essence—who they really are, how they really work, and what it is their employees really experience.

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Live Mint

QuestionPro Woos Academic Insititutions in Major India Push

QuestionPro has expanded its offerings to capture evidence-based decision making in emerging markets such as India, China, and Latin America. Companies in these regions are adopting the tools and services for data processing and analytics.

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Forbes

What Entrepreneurs Can Learn From This Week's Tech Acquisition

Earlier this week, news broke that Seattle-based QuestionPro, a leading web-survey and market research company, has acquired Pollbob, a New Orleans-based startup at the forefront of the mobile social polling space.

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Venture Beat

Add it up: Web-survey company QuestionPro acquires PollBob

QuestionPro, a web-survey and market-research company, has acquired PollBob, a small startup with a website and iPhone app for community polling.

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Greek Wire

QuestionPro gobbles up PollBob to bolster mobile offerings

QuestionPro is buying PollBob, a small New Orleans consumer Internet startup that specializes in online and mobile polling technology. Terms of the deal weren't disclosed, but QuestionPro CEO Vivek Bhaskaran tells GeekWire that the acquisition will help strengthen its battle against Survey Monkey, especially in the increasingly important mobile arena.

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Seattle Times

QuestionPro expands mobile lineup with PollBob

Seattle online research company QuestionPro is expanding its mobile offerings -- and geographic reach -- by acquiring New Orleans-based PollBob.

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Small Business Trends

Research Tool to Help Your Small Business Succeed: Review of QuestionPro

Most business owners have heard the statistic that 80% of new businesses fail within the first three years. One of the biggest reasons they reportedly fail is because they lack the information and related analysis to make a good decision.

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American Express Open Forum

Why Influencers Matter To Small Business

I've been thinking a lot about influence lately. It seems that I'm not the only one. Mike Michalowicz wrote an article that talked about how you can grow your business by connecting with influencers and Guy Kawasaki gave us a real life example of how you can create a path for influencing behavior by setting up an environment for easy compliance.

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8 DIY Marketers Tools For Making Your Business Look Bigger

When I looked at my e-mail and saw a message from MSNBC, I thought it was spam. MSNBC wanted to know if I would consider participating in a web series that paired entrepreneurs with small business mentors. I would be one of the mentors in addition to Tony Hawk and Daisy Fuentes.

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Strategy-Stew

How to Run a Killer Marketing Program . With NO Marketing Budget

Yeah - I know - you've got no extra cash. To get cash you need customers. To get customers, you need marketing. So how are you supposed to do any of that - with no cash.

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Strategy-Stew

A Review of Online Survey Software: Which One is Best for You?

Since I.m forever harping about finding out what.s important to your customer when they are buying what you.re selling, I've decided to go over a few on-line survey tools and help you figure out which one might be best for you and your customers.

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