NPS & CHURN

Isolate, Identify & Predict
Introduction NPS is a widely used methodology to measure CX – in fact it’s nearly ubiquitous and has gained a massive...
Ken Peterson
6 min read

Research Repositories & Knowledge Graphs

A practical guide to building a sustainable research organization
Executive Summary Over the last few years, companies have recognized that research, not limited to Product, Consumer, and UX, has become...
Kristi Zuhlke
16 min read