Continuous Discovery for Insights

The intersection of curiosity and insights with a company
Introduction (What is Continuous Discovery?)  Insights professionals are generally tasked with predicting the future either by looking at the past or...
Dan Fleetwood
9 min read

NPS & CHURN

Isolate, Identify & Predict
Introduction NPS is a widely used methodology to measure CX. In fact, it’s nearly ubiquitous and has gained a massive following...
Ken Peterson
6 min read

Research Repositories & Knowledge Graphs

A practical guide to building a sustainable research organization
Executive Summary Over the last few years, companies have recognized that research, not limited to Product, Consumer, and UX, has become...
Kristi Zuhlke
16 min read