Valerie Peck Valerie is the Managing Director of SuiteCX by QuestionPro and brings over 20 years of experience in customer experience strategy, customer journey mapping, segment driven marketing, demand generation, knowledge and methodology management, CRM and marketing automation, customer acquisition, and loyalty programs.


Articles by Valerie Peck

Customer delight in the automotive industry: Opportunities and Solutions

Move beyond customer satisfaction

Summary With EVs disrupting the automotive industry, car manufacturers, dealers, and OEM providers face the eternal challenge of keeping customers happy. However, in times...
6 min read