Executive Summary Research shows that emotions are the key factor when making a decision. Without any emotions, we are not able...
Introduction (What is Continuous Discovery?) Insights professionals are generally tasked with predicting the future either by looking at the past or...
Introduction NPS is a widely used methodology to measure CX. In fact, it’s nearly ubiquitous and has gained a massive following...
Executive Summary Over the last few years, companies have recognized that research, not limited to Product, Consumer, and UX, has become...
