Home
Authors
Contribute
Languages
Ken Peterson
•
https://www.questionpro.com/cx/
Ken has over two decades of experience in CX research, focusing on combining operational with experience data to generate business insights and global CX deployments.
1 Stories by
Ken Peterson
NPS & CHURN
Isolate, Identify & Predict
Introduction NPS is a widely used methodology to measure CX. In fact, it’s nearly ubiquitous and has gained a massive following around the world,...