Create strategies to continually meet the ever-evolving customer experience. Share insights with employees and frontline managers to design an exceptional customer experience.
With our customer experience management software, you can close the feedback loop using a ticketing system. This ticketing system can reduce the churn rate and eventually convert your detractors into promoters.
Empower your customers with the NPS+ survey question. It’s exclusive to QuestionPro CX.
NPS+ is a combination of NPS, root cause, and comment question types. This will help you identify what works for your promoters and what issues must be addressed immediately.
No enterprise can afford to ignore the use of smartphones and tablets in our daily lives. Ensure a wider reach and convenient response from the people participating in your survey by making it easy for them to read, understand, and respond on their mobile devices.
Flexible dashboard: Distribute data throughout the organization with easy-to-use dashboarding tools. Share across the organization and share with individuals for collaboration.
Powerful report: Fully integrated reporting widget for our NPS+ survey approach with NPS tracking, Churn Risk analysis and Customer Innovation Idea reporting.
Customizable widgets: View results with different chart types and label customizations; use filters within our wide selection of widgets.
The winner would have to be using digital tools like never before, launching an innovative new product or service for the customer experience.
We worked with Thales technical team to create an integrated solution with multiple touch-points to get deep insights.
With QuestionPro market research tools BMW can conduct market research projects quickly and agilely in-house and with its own resources.
Using QuestionPro Surveys the MCCA was able to implement Contactless Health Screening that was a simple pop-up activated on a visitors personal device.
ACS used QuestionPro Communities to move a significant portion of the Cancer Prevention Study (CPS-3) to an online participant portal. They were able to:
The QuestionPro NPS Survey Dashboard is the most advanced analytics platform for NPS measurement. Learn how to isolate, identify and predict customer churn. Leverage customer interaction to improve your products and services.learn more
Sentiment analysis classifies text as positive, negative, or neutral. Sentiment analysis goes beyond numbers and focuses on the quality of interactions between the audience and the organization.learn more
Get access to a dashboard with customizable widget configurations that enable you to customize your widgets filters, chart types along with labels, and the month tracking widget.learn more
CX Workflow helps you to assign and send different surveys to different customers in the same data file. Also, it enables you to automate the reminders for the survey invites already sent.learn more
Monitoring emails sent on a continual basis will provide valuable data at every engagement point and will help track any changes to customer behavior along the way.learn more
Capture your customers’ journey at various touchpoints and gain real-time insights. Share feedback with different teams to improve the overall customer experience.learn more
Tie business and feedback data
Bring your Survey Data into your Salesforce CRM.
Connect your survey to multiple web apps.
Integrate survey data with MS Dynamics.
Turn happy customers into advocates.
Data visualization and analytics.
Visualize survey data.
Integrate survey data.
Automate customer feedback surveys.
Realtime callbacks to your app from QuestionPro Surveys.
Collect data via Interactive voice response.
We provide you with the most innovative and accessible CX tool belt in the research market to gather actionable insights. We are set to help you in the journey of turning your customers into advocates.
A customer experience management software is a solution that eases and enhances the implementation of any CX programs.
It enables CX professionals to manage and improve the Customer Journey experience by providing a 360-degree view of their interactions with your business, such as support calls, sales emails, and frontline customer service.
QuestionPro makes it easy to create CX online surveys that are visually appealing and 100% customizable.
The one that brings your team great CX program support and an extensive and easy-to-use tools.
A typical CX management software vendor minimal features to have are: omnichannel customer engagement, survey customer feedback collection and CX analytics tools.
Our CX platform includes customizable dashboards and reports, sentiment analysis, promoter amplification, detractor recovery and API integration, closed loop, inner loop, and outer loop systems, to name some!
A CX management software platform provides smooth connectivity between companies and customers for meeting organizational goals as well as fulfilling customer expectations.
Achieving real customer-centricity in a company is not an easy task, but using the right CEM software may ease your CX initiatives.
With QuestionPro CX, you can reduce churn rate and boost customer satisfaction, loyalty, retention, and relationship management.
"QuestionPro CX helped us automate the workflows and gather data in a digestible way while making the process smooth and error-free for the end-user. Technical implementation and ensuring user experience excellence was important to us so it was crucial that the system was built to be available around the clock."