We put improved functionality to work
Engage and amplify promoters by creating and implementing CX strategies using our platform. It helps you transform promoters into brand advocates.
Follow up with dissatisfied customers. Address detractor’s issues. Identify patterns amongst promoters and replicate what you are doing right.
Understand the concept of NPS and explore the formula and method to calculate your Net Promoter Score.
Learn how to compute the Net Promoter Score by taking into consideration the spend or revenue per customer.
Leverage customer interaction to make it easy for them to innovate and co-develop products and services with the addition of a single smart question.
Look at an enhancement to the NPS model - to include an operationally and cognitively easy way to isolate and identify reasons, auto-identify, and predicting churn.
Understand CSAT better and learn how to measure and calculate your customer satisfaction score.
Understand the basic difference between customer satisfaction (CSAT) and Net Promoter Score (NPS).