Ken Peterson With over two decades of experience in the CX research space, Ken Peterson has industry experience in retail, technology, sport hospitality, financial services, automotive and transportation. His support of clients includes bringing financially linked business insights, recommendations for operational improvements and CX deployment expertise - noted as an expert in making the behind-the-scenes magic that makes CX work. He currently serves as the President of QuestionPro CX.


Articles by Dennis Wakabayashi


Separar, Identificar & Predecir

Introducción NPS (Net Promoter Score) es una metodología ampliamente utilizada para medir la satisfacción de los clientes. De hecho, es casi omnipresente y ha...
7 min read