Ken Peterson

  https://www.questionpro.com/cx/ Ken has over two decades of experience in CX research, focusing on combining operational with experience data to generate business insights and global CX deployments.

   



3 Stories by Dennis Wakabayashi

NPS & CHURN

Separar, Identificar & Predecir

Introducción NPS (Net Promoter Score) es una metodología ampliamente utilizada para medir la satisfacción de los clientes. De hecho, es casi omnipresente y ha...
7 min read