Alexis G. Herrera

  Alexis works as the Consulting Director with The Market Connection Group and has collaborated with businesses in LATAM and UK to help them become more customer-centric. With a master's degree in Management Research, Strategy, Marketing and Customer Relations from the University of Oxford, he is passionate about helping organizations improve service relationships and achieve sustainable growth.


0 Stories by Alexis G. Herrera

Finding the Leverage Point in CX Programs

Back to basics - CX Business Model and Strategy

“Can you picture Richard Branson dreaming of a high Net Promoter® Score when launching the Virgin Group? Did you ever hear Elon Musk touting...
0 7 min read