Alexis G. Herrera

  Alexis works as the Consulting Director with The Market Connection Group and has collaborated with businesses in LATAM and UK to help them become more customer-centric. With a master's degree in Management Research, Strategy, Marketing and Customer Relations from the University of Oxford, he is passionate about helping organizations improve service relationships and achieve sustainable growth.


Articles by Alexis G. Herrera

Finding the Leverage Point in CX Programs

Back to basics - CX Business Model and Strategy

“Can you picture Richard Branson dreaming of a high Net Promoter® Score when launching the Virgin Group? Did you ever hear Elon Musk touting...
7 min read