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QuestionPro Named Top Provider in Gartner Voice of the Customer Rankings

Highest performer in the Small & Medium Sized Business Use Case Category

AUSTIN, Texas (February 5, 2021) QuestionPro, a global leader in online survey and research services, received top scores in the most recent Gartner Research Voice of the Customer (VoC) report in the category of Small & Medium Sized Business Use Case.

As businesses increasingly become more focused on a more strategic, integrated and continuous approach to customer engagement, data collection and analysis, the importance of having a single vendor that can offer a single, integrated platform becomes critical.

“Our top ranking in this influential report is the result of our obsessive approach to making sure our products and services meet the needs of our customers,” said Dan Fleetwood, President of Research & Insights at QuestionPro. “We are particularly proud that the report recognized our offer includes many advanced features that are typically priced out of reach for companies.”

The report noted: “QuestionPro provides a well-rounded VoC capability for SMBs looking for a cost-effective solution. It provides capabilities such as ticketing, hierarchy management and correlation analysis that are usually seen in much more expensive offerings.”

Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. Its report evaluated only 15 VoC providers out of the more than 1,000 options, basing the decision on vendors’ vision and technology and the fact that only a few vendors have a comprehensive, integrated capability that met the report’s criteria.

About QuestionPro

Founded in 2006, QuestionPro is a global provider of online survey and research services that help companies make better decisions through data. From free consumer accounts to robust enterprise-level research, we offer tools for the creation, distribution, and analysis of surveys. We also offer platforms for polling, mobile research and data visualization. Fortune 100 companies rely on us to help unlock insights about customers, employees and the marketplace. With offices in the US, Mexico, Germany, the United Arab Emirates and India, we offer customers 24/7 access to highly trained support specialists and engineers. More information is available at

Media Contact

John Williams, Scoville PR for QuestionPro


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