Middleton, Massachusetts (October 1, 2021) QuestionPro, a global leader in online survey and research services was named a 2021 technology leader in the SPARK Matrix analysis of the global Voice of the Customer (VoC) platform market from Quadrant Knowledge Solutions.
The study provides competitive analysis and ranking of the leading VoC vendors in the form of the SPARK Matrix. This provides valuable information for users to evaluate the market position, competitive differentiation, and vendor capabilities; based on the detailed analysis of global VoC market dynamics, major trends, vendor landscape, and competitive positioning.
The report noted: “QuestionPro's Customer Experience Management Platform enables organizations to capture customer experience data, uncover and visualize the impact of loopholes across the customer journey and optimize services as well as experiences. The platform offers comprehensive capabilities, including NPS+, full-featured communities, push metrics, text and sentiment analysis, enterprise survey workflow, advanced survey tools, dashboard sharing, omnichannel deployment, and closed-loop feedback.“
"We couldn't be more thrilled to be included among the top VoC platforms in such a competitive and growing industry. QuestionPro CX is not a tool, but rather a full-fledged solution incorporating services that empower you to create strategies and boost customer loyalty. We are very happy to offer insights and solutions that companies didn't even know they needed." said Ken Peterson, President of QuestionPro CX.
Founded in 2006, QuestionPro is a global provider of online survey and research services that help companies make better decisions through data. From free consumer accounts to robust enterprise-level research, we offer tools for the creation, distribution, and analysis of surveys. We also offer platforms for polling, mobile research, and data visualization. Fortune 100 companies rely on us to help unlock insights about customers, employees, and the marketplace. With offices in the US, Mexico, Germany, the United Arab Emirates, and India, we offer customers 24/7 access to highly trained support specialists and engineers. More information is available at www.questionpro.com.
John Williams, Scoville PR for QuestionPro