Customer Satisfaction Survey Template

Satisfaction survey template with Customer Service. Measures of resolution time, knowledge of the representative, and customer satisfaction.

Dear Customer:

As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us by taking a couple of minutes to tell us about your experience through this customer satisfaction survey. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.



Considering your complete experience with our company, how likely would you be to recommend our products to a friend or colleague?
«Very UnlikelyVery Likely»
In your most recent customer service experience, how did you contact your representative?

In Person
By Telephone
Through a Dealer/Retailer/Broker
Strongly Agree Agree Neutral Disagree Strongly Disagree
Sufficient information was available on the internet to solve my problem.
About how long did you have to wait before speaking to a representative?
I was taken care of immediately
Within 3 minutes
3-5 minutes
5-10 minutes
More than 10 minutes
Did our representative... (Select all that apply)

Quickly identified the problem.
Appeared knowledgeable and competent.
Helped you understand the cause and the solution to the problem.
Handled the issue with courtesy and professionalism.

About how long did it take to get this problem resolved?
Less than a day
Between 2 to 4 days
Between 4 to 7 days
More than 7 days
The problem is still not resolved
How many times did you have to contact customer service before the problem was resolved?
Three times
More than three times
The problem is still not resolved

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Overall, how satisfied are you with the customer service experience?
If you were less than totally satisfied, what could have been done to serve you better?
Thank you for your feedback. We appreciate your opinion and will take your feedback seriously when providing products and services in the future.

If you have any comments or concerns about this survey please Contact: -



Address 1

Address 2

City, State, ZipCode

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