These precisely drafted service quality survey questions collect feedback and insights that help in making important business decisions to improve service quality. This sample questionnaire comprises of comprehensive, expert-designed questions targeted to measure service quality and evaluate customer service experience. It includes the executive's expertise in understanding the problem, identifying causes, and resolving concerns on time.
According to Customer Thermometer, 96% of consumers say customer service is an important factor to choose a brand. Use this survey template and start evaluating and taking measures to improve service quality based on real customer feedback.