DealerPulse is an easy-to-use affordable solution that helps dealers to gather instant data and take quick action on real-time customer feedback.
With tools such as NPS+, Closed-Loop feedback, Dashboard and Reporting, DealerPulse helps you to learn and predict your customers to reduce churn risk and deliver great experiences.
DealerPulse is built end-to-end for easy implementation to help you make business decisions.
Identify root causes of customer dissatisfaction, turn customer insights into immediate action, and focus on areas that yield the most significant impact on your Dealership.
The subscription includes:
Empower dealers with sponsored customer surveys to triage customer concerns and resolve issues before syndicated and OEM-sponsored surveys reach customers.
Depending on their given NPS+ score, customers get a survey that divides them in two:
DealerPulse empowers dealers to gain valuable insights on how your customers feel about your dealership offerings and what can be improved.
With DealerPulse you can:
Go over this quick demonstration of how DealerPulse works. .
The membership includes unlimited surveys, access to the platform for 12 months, 24/7 customer support and onboarding assistance.
The program features pre-built sales and/or service:
Sentiment Analysis is based in two factors: customer experience and the degree of positive/negative emotions. Find out the underlying sentiment of your customers!
Use NPS+ to isolate, identify and predict customer churn. Sway indifferent customers to advocates of your dealership using our satisfaction and loyalty predictive model in the churn process.
Unhappy customers appreciate dealerships that contact them to understand their concerns. Use our Closed Loop ticketing system to capture their feedback and gain real-time insights.
With workflows you can simplify the distribution of your surveys. Allocate and distribute multiple surveys to different customers in the same data file. Automate the reminders for the survey invites sent.
Track how well you are able to reach and engage your customers along the Dealership customer journey. Provide the status of the email surveys that were sent for feedback and review the average open/click rate.
Easily visualize in one place your CX program results with customizable widgets and chart types & labels. Track changes in responses each month and filter data to display specific results.
“Out of the gate, DealerPulse helped my four dealerships in the Northwest bolster online reviews, as well as provided my managers with an action planning tool to quickly identify and resolve customer issues. I highly recommend DealerPulse for any dealers looking to improve their online reputation or better serve their customers.”