CX Analytics for the C-suite Predictive Analytics

Hosted on: Thursday, November 08, 2018

About the webinar

QuestionPro - The Insights Platform has teamed up with Owen CX - the leaders in designing and implementing NPS programs, with over 1,000 successful implementations under their belt. They are also the creators of the Net Promoter Masterclass, the official Net Promoter Certification program. Together, they take you through the key components of a successful NPS program using the most powerful Insights Platform and why it’s critical to train you and your team on the methodology. Watch this webinar to understand the significant benefits from using the world’s most widely used CX metric - Net Promoter Score.
Richard Owen, CEO of Owen CX reveals the latest thinking on Predictive Analytics moving your data analytics from a look in the past to predicting the future. Many programs lose relevance with the C-Suite because the data and analytics they are shown do not meet the same standards as other data sets they are used to seeing and so they are unwilling to provide ongoing support to the program. Starting with designing optimal data sets, Vivek and Richard walk you through how to create compelling results analysis presentation and how to create a predictive data set that will resonate with your executives and drive transformational change within your organization.


In this webinar we discussed:


  • The latest thinking on Predictive CX Analytics
  • How to create a compelling Results Analysis Presentation
  • Using Data to drive transformational change

About the speakers


Vivek Bhaskaran
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Vivek Bhaskaran
CEO and Founder, QuestionPro
Vivek Bhaskaran is the CEO and Founder of QuestionPro, one of the industry's leading providers of web-based research technologies. In 2008, the company made Inc. magazine's list of the fastest-growing private companies, ranking 172nd overall and 25th among business-service providers. Vivek also co-founded IdeaScale and is the Executive Chairman of TryMyUI and Lander.
Richard Owen
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Richard Owen
CEO and Founder, OwenCX
Richard Owen is the founder and CEO of the OWEN CX Group. Richard has enjoyed a 30-year career centered around the use of technology to transform business operations. Most recently Richard was CEO of Satmetrix, the co-creator of NPS, for a period of 15 years until the successful exit to Nice Systems. He is also the author of ‘Answering the Ultimate Question – How Net Promoter Can Transform your Business’ and the creator of the official Net Promoter Certification program.