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Webinar Observe From The Outside - Don’t Analyze CX Data in Isolation
  • Tim Keiningham, Professor St. Johns University
  • Ken Peterson, President - CX QuestionPro
Overview

Organizations are spending more time, energy, and resources to mine the gold at the intersection of data and people - let's be honest, we know its importance but we don't know how to do it properly.

In this webinar, you'll know key principles to ensure your analytics efforts translate into a concrete plan. With knowledge and tools to do exactly that.

Takeaways
  • doneWhere does CX go wrong?
  • doneWhat data can be associated to CX measures?
  • doneWhy industry baselines are important?
  • doneHow do the American Innovation Index™ and Social Innovation Index™ scores relate to CX?
Presentation