CAN-SPAM Compliance

. help-264-can-spam-update-distribute.png Is CAN-SPAM Compliance a requirement... QuestionPro comply with the CAN-SPAM law. If CAN-SPAM Compliance is not enabled, you... need to have the CAN-SPAM Compliance? Yes - All emails (including survey invitations) sent using

Spam Index

to determine the SPAM Index?This is confidential and will not be disclosed.I uploaded my email list and the SPAM Index is "Poor" -- What can I do?Please contact customer support and provide them... - Some Issues Found Poor - List is highly SPAM suspect. Issues Found. QuestionPro WILL NOT accept

Anti SPAM Policy

QuestionPro expressly forbids all SPAM (the term "SPAM" meaning the sending of unsolicited e-mail to parties unknown to the sender). If you are found to be using the Services for SPAM, your account... are involved in SPAM or illegal activities.The following item is contained in the Terms of Use.QuestionPro

California Consumer Privacy Act (CCPA) Compliance

What is CCPA Compliance? The California Consumer Privacy Act (CCPA) is a bill intended.... How to set up CCPA compliance for my QuestionPro account? Please follow the steps below to set up CCPA compliance for your QuestionPro account

GDPR Compliance - General Data Protection Regulation (GDPR)

Account (Top Right Corner) >> Compliance help-1111-1-new.pngHere, you can enable GDPR compliance for your Organization. GDPR Compliance will be enabled for all accounts on EU servers by default.After enabling the compliance, the user will need to enter contact details for their Data Protection Officer

QuestionPro branding

and CAN-SPAM Compliance footer. Email sender identification, the report abuse link

Email Abuse Policy - Reporting Email/SPAM Abuse

recepients can click on and report the email as SPAM. This is done to pro-actively measure and find out... systems, it is mandatory that you abide by CAN-SPAM laws. As part of our effort to pro-actively monitor... (CAN-SPAM Act 2003) to send out bulk email with incorrect or misleading identifying information

Report Abuse - Reporting SPAM/Phishing Abuse

recepients can click on and report the email as SPAM. This is done to pro-actively measure and find out, in advance, when a large percentage of users report emails coming from you as SPAM. screnshot... Please refer to the Report Abuse Page to report any phishing or spam activity related

Age Verification and COPPA compliance

. With QuestionPro age verification, you can achive compliance with COPPA and other simlar regulations... on surveys, you can restrict access for under aged respondents from age-appropriate content like... What is COPPA compliance? The Children's Online Privacy

Current Email Status

is only available if you use CAN SPAM Compliance Participation Pending: This column will contain... for the survey are present under Login » Surveys » Distribute » Email » Sent. You can click

Learn more about email servers - mail messages marked as SPAM / guaranteed delivery

? No provider can guarantee email delivery. ISP's have different rules about SPAM detection based... survey) - Different companies have different algorithms and policies as to what is considered as SPAM and what is not. Please contact your internal IT staff and ask them about their ANTI-SPAM policies

Accessible Theme - 508 compliance

What is accessibility? Accessibility can be viewed..., research and development in accessibility brings benefits to everyone. How can I... however, when required, images can be used along with alt-text for images. alt-text is required

Email Delivery and Deliverability

to a minimum and ensure they are complete links since URL shorteners can set off spam filters... and maintaining compliance ensures email deliverability to inbox for longterm and on an ongoing basis..., or blocked. It might also occur when the email provider blocks the sender's email address. Hard bounces can

General Data Protection Regulation (GDPR)

Account (Top Right Corner)In the drop down, click on ComplianceUnder Compliance, Click on GDPR52_111new.pngHere, you can enable GDPR compliance for your Organization. GDPR Compliance will be enabled for all accounts on EU servers by default.After enabling the compliance, the user will need to enter

Troubleshooting log-in issues

in? If you are the original account holder, you can enter your email address used to create your account..., you can contact Support to obtain the credentials and update the email address on the account using... can share surveys across accounts. I have not received the password at my email address. Please check

GDPR Frequently asked questions

owner can then approve.15. Is there a minimum license level for GDPR compliance? No, GDPR compliance is available for all users.16. Is the data protection officer assigned in QuestionPro?Yes. You can... and compliance be translated in those 3 languages at least. This is not a hard requirement, but it's our

Safe Harbor Certification

in compliance with European privacy laws. Through the certification, Survey Analytics... individuals can contact the organization with any inquiries or complaints, the types.... The organization can enter into a written agreement with such third party requiring

Automated deletion of data

. Retaining only what is necessary not only reduces risk but also supports regulatory compliance... in accordance with predefined policies and compliance requirements. This ensures that sensitive

Issues while sending emails from QuestionPro

and also the reasons why the score is low and how you can work on them.check-spam-score.pngNote... to identify all the causes. We will need to check the Spam score for the domain.Step 1: Go to https...”.It will give you a score out of 10, which indicates the spam score. It also gives details on where exactly

GDPR - Policy Document

adapt or refine their own policy text and state it clearly.Set upGo to: My Account >> Compliance >> GDPR >> Policy1111_2new.pngCan I have the policy text in multiple languages?Yes, you can select a default language from the language dropdown. You can either use the default text or edit it according

DomainKeys Identified Mail - DKIM

authorized by your organization.Why should you set up DKIM?If your emails are getting caught in SPAM... (in the spam folder)Reject Policy: P=reject - This policy makes sure that all incorrect setup emails... record, you can verify it here: Check SPF RecordStep 2:Verify DMARC policy here: Check DMARC

Report Scheduler / Data Scheduler - How to?

is not blocking emails coming from QuestionPro as SPAM. You can verify that the report was run by click... on an on-going basis, and on the other hand, you can create a daily, weekly or monthly schedule so that the data collected can automatically be emailed to your account. The Report Scheduler is meant

QuestionPro - Fraud detection tag on email invites

protection against spam and apply transport rules to control mail flow. All of these features work... the addresses in the IP Allow list without additional processing by other anti-spam agents.Please refer the steps on how to use the EMC to manage the IP Allow list. This can be done by your IT team. This needs

GDPR - Lead Supervising Authority

and can notify them about a data breach as soon as we notify you.In cases where there is a data breach... upGo to: User Profile >> Compliance >> GDPR Selec the Lead Supervising Authority from the Authority

I can not email the survey.

I have a basic free license, but I am not able to email my survey. It say I can have up to 100... for testing. How can I accomplish this?We provide a URL for each survey. You can find the URL for your survey under the Edit tab.Once you have the Survey URL, you can use your own email client (Hotmail

Terms of Use

for simple surveys or archiving purposes. However, this only contains basic functions that can be used... of the QuestionPro Paid subscription.) 10. ANTI-SPAM AND EMAIL POLICY. QuestionPro expressly forbids all SPAM (the term "SPAM" meaning the sending of unsolicited email

dmarc-status

. DMARC sends reports back to the domain owner so they can see who is sending email from... will still be delivered to the receiver (in the spam folder) Reject Policy: P

My Email List

if the email address is invalid.You can keep a track of the Spam quality of the list.What are the different actions I can perform with an email list?You can create multiple email lists. Check HowMonitor... An email list is your address book. You can list down all the email addresses that you want

QuestionPro SPF

be marked as spam or rejected. How to get QuestionPro SPF record

Phone Verification

When a new user registers in the QuestionPro platform, phone verification can help... is a one-time process and, once completed, you can freely send out surveys. Please read the QuestionPro Anti SPAM Policy. To be successfully phone verifed the survey owner/administrator

Export batch for external distribution

feature, but still want to track the email addresses, then you can upload the email addresses...? Some times surveys sent through our email management feature get categorized as SPAM/Junk or if the respondents are on a network behind a firewall the surveys bounce. To avoid this you can export

Email list status

by clicking on the individual email address. You can also change the email address 'status'. Spam... on the count a pop-up will appear with the individual email addresses. You can download these individual lists using the Download CSV option. 3.-Email-List-min.png You can delete the email

Import email addresses from Excel/CSV files

that encompasses all the contacts for a specific target audience. You can create email lists by entering email addresses and other contact details manually or you can import the email list from an external... from external files. How can I import email addresses from an Excel/CSV file

Why should I be a Panel Member and what does it entail?

receive an email with an invitation to take the survey. Will I be spammed with survey requests.... You will never receive more survey invitations than this. You can choose as little as 1 survey..., you can choose to de-activate your account anytime and stop receiving survey invitations

Domain Authentication

up in the spam folder. Effective email deliverability begins with proper setup and authentication right from the start. How can I authenticate an email domain in QuestionPro... on your DNS, you can use the verify button to verify your domain

My Email List - address book

if the email address is invalid.You can keep a track of the Spam quality of the list. How do I access... My Email List An email list is your address book. You can list down all the email addresses that you want to send an invite to. To segment different sets of respondents, you can create different

Article - Sending a survey to your customers can double sales

and services.Surveys can be considered vehicles of communication - both inbound as well as outbound. Most people consider surveys as a data collection exercise. When conducting consumer surveys, they can also serve... process of asking people their opinion can induce them to form an opinion on something

Email Delivery and Deliverability

with the links Bounce Rate User reported SPAM Rate to ESP’s like Gmail... As you can see, there are no simple magic bullets for email/inbox delivery of email

QuestionPro Privacy Policy

demographic information about our user base as a whole. You can control the use of cookies... can be read, collected, or used by other users of these forums, and could be used to send you... testimonial, you can contact us at [email protected] CONTACTSYou can import contacts

What kind of surveys can I create ? - New Survey Template Library

You can create ANY survey that you can imagine. Our survey question wizard guides you through... Development, HR etc.) you can browse our extensive Survey Template Library. Copy the existing templates and customize them.Go To: Login » + New Survey » Or use a templatehelp-27-image1.1.pngYou can

Weights - Can I have weights for each respondent for TURF Analysis?

SMTP Relay Mail Server Integration

and thereby avoids the email invite being flagged off as SPAM/Junk mail. How can I set up the mail..., archiving etc. - the SMTP Relay functionality will make sure this happens. Can I use custom from and reply-to email addresses? Yes. Once you have setup a SMTP relay, you can use custom

I created multiple accounts -- Can I copy/move surveys between them?

No. This is not possible, primarily due to security and privacy reasons. However if you have a Multi-User license, you can copy surveys between accounts. 184_1new.pngSee Survey Sharing for more information.

Phone and Paper Surveys - Can I use the survey software to collect data via Phone and Paper surveys?

Max Concurrent Surveys

What is the limit on the number of surveys that can be created in an account? For all paid accounts you can create unlimited number of surveys. However, at any point of time, you can have up to 1000 surveys in your account. To create

Free Account

With our free Essentials license you can create and send a survey... question types and full rich text editing, reports can be viewed and shared using the dashboard report...://questionpro.com/features How many surveys can I create in my account

Sending survey invitations via email

that can be used for a specific survey or across all the surveys. How can I send a survey via... » Email >> ComposeIn "To" section, you can either add email addresses or select email list that you... in the top left corner. How can I change the email template? The email body/message that you

Custom Variables

with the Respondents Response. You can view the Custom Variables online using the Response Viewer. Custom Variables are also available in the Excel and CSV Raw Data downloads. You can also analyze.... How can I pass in additional information to the survey? You can pass in additional

Mail merge and personalizing emails

Emails can be personalized and you can automatically replace certain variables with information uploaded along with the email addresses. For example, you can upload contact's first and last names which can be used to personalize the salutation part of your invite message with the help

Responses - raw data

, edit, or delete individual responses. You can also use the response viewer to access individual... can I see the responses collected for my survey? Go to: Login » Surveys (select a survey... is not displayed. To see this data, switch on the toggle switch for Display Questions. You can control

What is a Data-Link?

The Data-Link module can be used in two different ways. Collect and Hydrate Email Addresses... and why should I "Hydrate" it? You can use surveys to collect email addresses and add them to an online panel. Using the Online Panel Management interface, you can then send automated and "intelligent

Collaborate - How To?

can provide comments on a question-by-question basis and reviewers can see each others comments.The advantage is that collaborators can also make minor modifications to the survey (like correct... purposes. How can I enable collaborate mode? To enable the Collaborate mode, Go to the survey list

Text question- Numeric Text Box

A Numeric Text Box is an open ended space where respondents can enter only numbers. For example... on Settings button >> Select Numeric Data option.831__1.png831_11new.pngAdd Row: You can add... mandatory you can click on Settings and you will find a toggle button to turn ON the validation.WHY? When

Security - using participant id for respondent login

Participant id is a unique identifier which can be used by a survey respondent as authentication before attempting the survey. The unique id can be an employee id, student id, etc. How can you set up security protocols for each individual respondent? You can set up

Email List Export - How to?

How can I export/ download email addresses from my email list?You can download the entire list, also you can download the email addresses for Active/ Unsubscribed/ Bounced status. To access... can click on the number links under the key statistics column. In the Popup you can see the email

Creating and managing criteria

Criteria: Criterias are standards, rules, or tests on which a judgment or decision can be based... are using System Variable in criteria then you can use comma(,) symbol for 'OR' option. Check the below image: help-59-2.png How can I view and edit criteria that have already been created? You can

Notifications - Admin Confirmation Email

can enable admin confirmation email notifications. How can I enable admin... response. Can I send admin confirmation email to others...-393-AdminConfirmation-Settings.png Here you can add additional email addresses

Thank you page

Thank you page is displayed when a respondent finishes the survey. You can customize... as the survey experience. Where can I update/edit the thank you page for my survey.... Here you can update and save your changes. help-376-1.jpg Thank you page

Matrix - Heatmap chart

. Colors on the heatmap chart can be easily customized to suite your brand. Here's a glimpse of how it works Where can I enable or change to heatmap chart for matrix question? You can... » Analytics Heatmap is set as default chart for matrix questions. Here, you can change

Adding pop-up tips

Tips are text you can set to help guide respondents during the survey. For example, if you think you may need to clarify a term used in a question, you can use a tip to clarify the term.The tip will be provided as a Image Link/Hyperlink on the Survey. Respondents can click on the link and the Tip

Adding Image to Media Library

in your survey. For example, images can be used in logo, Survey Header, Survey Footer, Survey Questions, and Survey Options. Using images can also leverage the presentation of your survey. The images can be uploaded on the Media Library to be used in your Survey. How to add an image

Media Library - How to upload images and files

other media files that can be accessed and used anywhere across the QuestionPro platform... the Edit tab, click on Media Library You can select a folder to upload your image to or also add a new folder Once you have selected or created a folder, you can

Folders - Organize Surveys - How to?

Folders can help you manage and organize your surveys efficiently. You can share folders within your organization and also use folders to provide secure access or limit access to surveys within your organization. How can I create a folder

Email notifications and alerts for complete responses

submited for your survey. Email notifications can alert you about the incomming responses... keeping. You can setup following notifications for your survey to achive the above..., a notification email will be sent to the survey admin. Quota notification: You can set up

Question codes

with it. This question code can be used to reference the question when setting up logic or when accessing... when it is a long survey with lot of questions and helps with survey management. How can I access... with the question. You can edit/change the question code by clicking on the question code displayed along

Live Survey URL | Survey Link

. If you wish to track respondents and link their identity with the response they submitted, you can use... for their name, email, or any other identifying information. Can I post this link on multiple websites? Yes. You can post this link on multiple

QuestionPro Academic License - FAQ?

. Is there a limit on number of questions that I can have in my survey? No, you can create UNLIMITED questions in your survey with your academic license. Is there a limit on the number of surveys that I can run concurrently in my account? No, there is no limit. You can create UNLIMITED surveys with your

Custom Themes

Custom themes allow you full survey customization. You can change the look and feel for every element of the survey completely to match your brand. How can I customize the look..., you can save the theme as a Survey Customized theme or Save As a new theme. This theme can be used

Completion URL

A survey respondent can close the survey mid-way. This action makes the survey incomplete. This survey can be resent to the respondent by sharing the completion url via email. How can you view... on the response id.completion-url-1.pngNavigate to the Completion URLcompletion-url-2.png How can you

Standard question types

. Multiple choice : Multiple choice questions are used where respondents can select... options, for example, a list of countries, then drop-down menu can be used for a mulitple choice... questions. If the question has a long list of answer options (more than 10 options), then select list can

Survey Preview

. With the survey preview, you can easily and repetitively test your survey with and without: logic... and the data collected can easily be deleted to start live data collection with a blank slate. How can I test my survey using the survey preview

Image question

to review and select. Instead of selecting a radio button, respondents can scroll over the image and pick... library. You can either select an image from my library or you can upload a new image.Edit options in bulk... to edit options in bulk will appear. This option helps to edit answer options in bulk. We can copy

Matrix multi-point scales

: Help-843-2-new.png Add row/add column/add NA option: In matrix question, we can add multiple rows and columns using add row/add column feature. You can also add not applicable (NA) option. Edit rows in bulk: This option helps to add row choices in bulk. We can copy and paste

Matrix multi-select question

row in the matrix table. You can use matrix multi-select question to group various individual multi...-new.png Add row/add column/add NA option: In matrix question, we can add multiple rows and columns using add row/add column feature. You can also add the NA (not applicable) option

Send Survey

Different methods of sending a survey#Online Methods1. From QuestionPro: You can send an email... how834_1new.png2. Use the ‘live’ survey link: You can use a general link for the survey which you can directly distribute. You can use your own email system for the same. The link here is anonymous, which means

Usage Dashboard

. Admins can use the data to better understand how their users utilize the application. Click... to: Surveys » Usage Dashboard The tab titled Overall will open up where you can see a stack of all your usage of the platform. help-256-new-1.png Can I filter the dashboard based on date ranges

Customized Survey URLs

long. It can contain lowercase characters a-z, numpers 0-9, hyphen/dash [-]. Spaces are not allowed... respondents can identify with your brand with additional ease. Example: https://mycompany.questionpro.com/product-feedback How can I customize the URL for my survey

Multilingual Surveys

QuestionPro supports multilingual surveys. We offer 95+ languages that you can choose from. You can also let us know a language that you wish to use and we can add it for you. Click to download video How can I change

Cross-Tabulation - Grouping

-tabulation analysis, if you have answer options which need to be analyzed as a group, you can do so using the cross-tabulation grouping tool. You can also hide options or groups that you wish to exclude... How can I group answer options when analyzing data using cross-tabulation

Number of Questions Per Survey

For Essentials and Advanced licenses there is a limit of 100 questions that you can add to a survey, with the Team Edition and Research Edition license you can add up to 300 questions to a survey. I want to make sure QuestionPro supports all my questions before I commit. How can I do

Embedding Survey in a Website

. Visitors can answer the survey without leaving your website. How can I embed a survey on my website... for a survey embedded into a website. Can I change the width or height for the display/embed area? Yes. We have kept the width to 100%. You can change the percent value as per your

Map Chart Widget

for countries.If you choose the Percentage chart metric you can set the decimal precision (either 0 or 1...What is a map chart widgetA map chart widget can be used to plot the country-wise responses... Map Chart Settings: You can access the map chart settings by clicking on the widget settings

What is Webhook?

. QuestionPro supports both incoming and outgoing webhooks. Webhooks can be invoked before the survey... survey. What are outgoing webhooks?Outgoing webhooks can be used to send survey data to an external... JSON: Payload data required by the API. You can also use the Insert Response button to insert

Survey Options | Tools

, checking logic, etc. Where can I access tools option...: This tool allows you to add test responses to your survey so you can check how the dashboards will look for the survey. Update Question Codes: You can update question codes in bulk using

Editing a survey

or questions have to be added or deleted from the existing survey. How can you edit a survey... the Create a New Survey button. You can start by creating a new survey. The survey name you clicked on will be selected. You will be taken to the Edit Survey tab, where, you can edit the survey.create-survey

Reporting for Multilingual Surveys

How can I check reports for multilingual surveys? Go to: Login » Surveys (Select Survey) » Analytics » Dashboard For multilingual surveys, you can select the Display Text for the dasboard report. To view data only for a particular language, you can filter data

Email List Sharing

an email list with other users in their QuestionPro organization. The organization can maintain a single email list for its respondents and all the users within the organization can use that email list. How can I share an email list with other users in my organization

QR Code Like/Dislike

and distributing it.The Mobile : QR Code Like/Dislike is one of the QR code question types which can be printed and distributed amongst the respondents so that they can scan the QR codes of the respective options...-864-1.pngYou can edit the question text, add answer options one by one using "Add Option" button

Sharing dashboard reports

can simply paste the report link in your email and send it across. help-36-1-.png You can apply the following sharing options.... Enable password: You can also switch on this option if you want to make the report link password

Smiley Rating Question

, click on Smiley - Rating question. help-1227-2.jpg Can I change the smileys? Yes, you can either choose from our professionally designed smiley sets or upload... link. Help-1227-change-smileys-type.png On the popup, you can select from our standard

QR Codes - For Surveys

with a camera. You can print or publish a QR code to collect feedback using QuestionPro surveys. Respondents can easily scan and answer your surveys using the QR code... a survey, under the Edit or the Distribute tab, you can access the QR code

Export Tag Cloud - PowerPoint Export

and click on the Export Tag Cloud button. PowerPoint file for the Tag Cloud will be generated. You can download it immediately or you can also access/download the file from the download center. An email with attached file will also be sent to the account email address. Can the data be segmented

Heatmap setting

Maximum areas for selection:You can set up number of selections the respondent will be able... Color:You can select a color for the border of the respondents selection. 453_1new.png Heatmap Highlight... on an image. You can enable this option from Heatmap question settings:672_1new.pngYou can also limit

Custom Variable Mapping

, are stored with the respondents response. You can view the custom variables online using the response viewer. Custom variables are also available in the Excel and CSV raw data downloads. You can also analyze your data based on custom variables. In QuestionPro, you can use 255 custom

Multiple choice question types (closed-ended)

the respondents to choose one or more answers from a given list of answer options. You can define the answer options of your own choice or you can use a pre-existing set of dichotomous answers, such as yes... the respondents can fill in their own answer choice. You can also add the NA (not applicable) option

Customizing the survey look and feel

When your respondents receive your surveys, it's important that they can easily recognize your brand. With QuestionPro you can customize the appearance of your surveys to align it with the look and feel of your brand.In addition to our customization features, you can use any of our standard

Survey Dashboard

Where can I see the dashboard report? We provide a real-time dashboard... are available? You can click on the gear icon to access the report Settings... status filter is set to all responses. You can add additional filters and the dashboard

Advanced Quota Control

questions or System variable / Geo-Location. You can set up quota based on answers to multiple questions, custom variables, number of responses for each option, geo-location, and more. Can I apply quota control based on multiple questions? Yes, you can apply quota control on multiple questions

Scoring based on Custom Logic/Scripting

Scoring Logic Surveys can be used to compute scores / points in real-time. You can administer tests online and calculate scores and present them to the respondents immediately. Scoring Logic can... will be as follows: This script can be used in a Custom Logic / Scoring Engine type question. For help

Static Content questions

There are four Static Content questions:Presentation Text: Presentation text is text that can be used as messages, instructions or headings in your survey. It can also be used to visually separate sections in your survey. The section headings can also be used in the reports to help visually see