Configure Mean Calculation

If you do not want some answer items to be included in the mean calculation (such as N/A in a continuous choice question or the "Other" option in a question) then un-check the box corresponding to the answer and the analysis engine will disregard that answer in calculating the mean.

Where can I change this option?

This option can be enabled/disabled by going to:

  • Login >> Surveys >> Reports >> Basic >> Dashboard
  • Survey Software Help Image
    Survey Software Help Image
  • Scroll down to the question for which you want to customize the mean. On the right side of the box for the question, click on the small gear icon.
  • Click Customize Mean Calculation.
  • Un-check the box next to the answer(s) that you want to exclude from the mean calculation.
  • Click Update
  • Survey Software Help Image