Using the response viewer

What is the Response Viewer?

The Response Viewer is a real time view of your database. Use the Response Viewer to view, edit, or delete individual responses. You can also use the Response Viewer to access individual Spotlight Reports, email individual responses, print individual responses, or delete responses. To access the Response Viewer please go to:

    • Login »  Surveys »  Data Management »  Response Viewer
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  • If you have created data filters, you can access the data filter from Dataset.
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  • Response ID: If you know a specific Response ID, you can enter it in the Response ID field and search for the specific response set.
  • Survey ResultYou can filter by Survey Result: Completed, Started but Not Completed, or Terminated Via Branching.
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  • Columns: You can select the Columns headers to be System Headers Only (will show questions as Q1, Q2, etc.) or All Questions (will show question text in the column headers).
  • Sort By Column: You can apply a filter to the response viewer. The criteria for the filter are: Response ID,Time Taken, Timestamp, Country Code, Region, Email Group Code, Duplicate
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  • Sort Order: You can sort the data in Ascending or Descending order.
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  • Once any option is selected, click Search Database to update the table shown.
  • To open a particular response, click on the Response ID hyperlink. The individual response will open in a popup window.
  • From the popup, you can select the following options:
  • Edit Response: You can alter any response using this option. This should not be used to modify a response without a respondent knowing it is being modified. Once changes have been made, click Update Changes to apply the changes. Changes can only be made one question at a time.
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  • Individual Report: This is the default individual report that you see when you first click on the Respondent ID.
  • Spotlight Report: This will show how the respondent’s answer options compared to the rest of the options available.
  • Mail: You can email the individual report.
  • Print: You can print the individual report.
  • To delete responses from the response list, select the check box next to the individual response.
  • Click Delete Selected Responses at the very bottom of the screen.
NOTE: Deleted responses cannot be retrieved.

Important Notes About Editing Responses

  • If your survey has "looping" - there will be multiple responses generated for the same questions - YOU CANNOT USE THE RESPONSE EDITOR if your survey has complex looping logic or extraction.
  • Rank Order and Constant Sum Validation: When editing responses directly, the system DOES NOT VALIDATE any of the validation options.
  • Branching Logic / Skip Logic : None of the Branching Logic or Skip Patters are applied when editing responses directly. If you have branching/skip logic, please make sure that you do not enter in data that cannot be validated or is inconsistent with the branching logic that you have setup.