Net Promoter Score Question Type - How to?

The Net Promoter Score (NPS) is a scoring model developed by Bain and Co. consultant Frederick F. Reichheld. It asks respondents to respond on a 0 to 10 point rating scale question. The answer options are arranged horizontally. The scale is then divided into three sections:

  • Promoters – Users who gave a 9 or a 10
  • Passive – Users who gave a 7 or 8
  • Detractor – Users who gave a score between 0 and 6
  • The system will then calculate the aggregate responses of each of the three categories as well as the “Net Promoter Score” (calculated as Promoters minus the Detractors).

How can I add a Net Promoter Score type question to my survey?

  • Login >> Surveys >> Edit >> Add Question >> Advanced question type >> Customer Satisfaction
  • And select Net promoter score.
  • Click Save Question.

You have inline editing directly reflecting the changes on the question.
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Making the question required:
You can use the toggle button to make the question required.
WHY? When you add questions to a survey, by default, required option is turned off. When required option is not enabled, respondents can continue with the survey without selecting answers. If respondents go through all the pages in the survey without selecting answers, the response is still considered as complete. You can enable required option to make a question required so that respondents can continue with the survey only after responding to the questions.
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License & Access Options

This feature/tools described here are available with the following license(s) :

Team Edition and above