Jonathan Hawkins Jonathan is at the helm of Anthrolytics. Combining his experience in the Customer Experience Management business with the latest thinking in Behavioral Science and Artificial Intelligence, he formed this company to bring Customer Experience Management to the next level.


Articles by Vivek Bhaskaran

Competence is Not a Differentiator, Competence With Empathy is.

Opening up the next frontier in retention and growth

Executive Summary Research shows that emotions are the key factor when making a decision. Without any emotions, we are not able to decide. This...
22 min read