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| Hello: You are invited to participate in our survey Impact of After Sales Service on Consumer Buying Behaviour with Special Reference to Consumer Durables. In this survey, you will be asked to complete a survey that asks questions about impact of after sales service on the buying behavior. It will take approximately 5 minutes to complete the questionnaire. Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below. |
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| Please tick the Consumer Durable brand you own
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| * I am more likely to buy a product of a brand which has service availability Locally / Nearby |
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| * I am more likely to buy a product of a brand which claims quick service |
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| * Have you ever contacted any of the company for after sales service |
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| * Was the product within Warranty or outside Warranty, when you called for After Sales Service |
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| * How easy was it to login your complaint (One being Very Easy and Five being Very Complex) |
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| * Was the service personnel considerate in handling your query and give you a solution |
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| * Was the service personnel patient in handling your query and give you a solution |
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| Please rate the following according to your satisfaction. (1 being the Very Satisfied and 5 being the Dissatisfied)
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