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Quickly and Easily create a customer survey in minutes using QuestionPro!

What is a customer survey? Customer surveys attempt to gauge customer awareness and satisfaction for certain products and services, as well as performance indicators such as how well an individual or business is providing it.

The QuestionPro Survey Creation Process

Create. Pick from a selection of over 50 survey templates to customize, along with a host of question types to add.

Distribute. When you're finished, QuestionPro has many choices for you to distribute your survey, which include social media, email, and even printing your own signs and flyers.

Analyze. When your results start coming in, you can begin to analyze them with the built in real-time summary. If you need advanced analysis, export your results to Excel or SPSS.

Click here to browse our free customer survey templates.

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Watch the 1-minute tour

Different Customer Survey Template Types

Customer and client satisfaction
Customer Satisfaction

These templates focus on retail store evaluation, motivation and buying experience, product use satisfaction, and service quality satisfaction.

New product and services
Voice of the Customer

"Voice of the customer" templates are used for digging into the customer's emotions. Available templates include loyalty acid test, value propositions and emotional ties.

Event planning
Product Surveys

Product Survey templates not only touch upon product use, but also go into specific aspects of certain products.

Website feedback
Service Evaluation

This category of templates focuses strictly on customer service. Among the provided templates are surveys dealing with help desk service, automobile service and salesperson evaluation.

Creating Your First Customer Survey

To help you get started with your customer survey questions right away, we've included a short video clip of the process.
You can create a new survey by following the steps below:
Step 1: Create an account on QuestionPro
Step 2: After you're logged in, click the button that says "Create a Survey";
Step 3: Whether you want to choose a template, import an existing survey or start one from scratch, you can easily customize each one to tailor your needs.

Create Your Own Customer Survey Questions Today!

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Using a Customer Survey - Things to Consider

With the amount of resources offered, QuestionPro makes it easy to jump in and start creating surveys. If you're considering other options for survey creation, remember to keep these things in mind:

Creation

How fast can you sign up and create an account? Are you able to do so within seconds or are you taken through several pages with dozens of text fields, asking for everything but your social security number? Once you do sign up and get through, how easy is it to then actually complete your first survey? Can you accomplish it within minutes, or are you bewildered with the confusing layout? In addition, how easy is it to customize your survey?

Distribution

When your survey is complete, just how easy is it to distribute to others? Does the solution provider in question give you access to manage an entire email list, or provide you with embeddable HTML code to display your survey on a website or blog? Do they provide links to share on social media?

QuestionPro offers everything mentioned!

Analysis

When you've collected the number of responses you need, how does results reporting work with the solution provider you're considering? Even taking a step back - during the collection phase, are you able to see a snapshot with accompanying visual aids like charts and graphs in real-time? Once you have the data you want, are you able to filter out certain data metrics to give you the information you need? QuestionPro offers all of these things!

Creation

How fast can you sign up and create an account? Are you able to do so within seconds or are you taken through several pages with dozens of text fields, asking for everything but your social security number? Once you do sign up and get through, how easy is it to then actually complete your first survey? Can you accomplish it within minutes, or are you bewildered with the confusing layout? In addition, how easy is it to customize your survey?

Distribution

When your survey is complete, just how easy is it to distribute to others? Does the solution provider in question give you access to manage an entire email list, or provide you with embeddable HTML code to display your survey on a website or blog? Do they provide links to share on social media?

QuestionPro offers everything mentioned!

Analysis

When you've collected the number of responses you need, how does results reporting work with the solution provider you're considering? Even taking a step back - during the collection phase, are you able to see a snapshot with accompanying visual aids like charts and graphs in real-time? Once you have the data you want, are you able to filter out certain data metrics to give you the information you need? QuestionPro offers all of these things!

The Process of Customer Survey Creation

Create Surveys
Create Your Customer Survey Questions

Creating an account on QuestionPro gives you access to over 50 customer survey templates to choose from and customize. If those don't work out for you, you can always import your own survey or use QuestionPro's intuitive user interface to make a fresh one from scratch.

Collect Responses
Gather Feedback

After you're finished creating your survey, you have several distribution options. You can utilize QuestionPro's email list system, send out the direct link to those on Facebook, Twitter and LinkedIn, in addition to embedding your survey's HTML code on your website or blog. If you're really trying to hit every angle, you can even generate a QR code to distribute the survey.

Analyze Results
Analyze Your Results

After you've released your survey and are collecting responses, you can view the data in real time, as QuestionPro provides a snapshot of your results with visual aids like graphs and charts. When you're viewing your report, you can apply filtering, view trend analysis, as well as pivot tables. In addition, you can export the data into Excel or SPSS for more in depth analysis. These custom reports can be easily sent to anybody in your social media network.

Survey creation by QuestionPro - The leader in customer surveys

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