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  1. Surveys
  2. 2016
  3. June
  4. Q
  5. Quipu support on HelpDesk
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Questions marked with a * are required Exit Survey
 
 
* First, we would like to know some information about for statistical purposes. Which department are you a member of?
 
 
 
* On average, how frequently do you contact IT support with a request for help?
 
More than once a week
 
Once a week
 
Once every few week
 
Once every month
 
Once every few months

 
 
This set of questions is designed to measure the effectiveness of IT staff. Considering your last IT support request, please rate on a scale of 1-10, 1 being extremely poor and 10 being perfect, the level of performance IT staff achieved in each area of service:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
* Helpfulness
* Friendliness
* Speediness
* Professionalism
* Knowledge
 
 
Please rate Quipu technical support in terms of
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
* Supportiveness and attentiveness
* Accuracy of help you received
* Availability
* Quick Response to queries
* Communication skills
 
 
How satisfy are you with the following communication channels?
* HelpDesk Tool
* Phone support - 550
 
 
 
* Considering all factors, please select the response below that best describes your overall satisfaction level with IT Help Desk.
Extremely Unsatisfied
Unsatisfied
Neutral
Satisfied
Extremely Satisfied
 
 
 
If you chose unsatisfied in the previous question please provide example (better ticket number) that illustrates unsatisfying service.
   
 
 
 
Finally, we would like to know if you have any comments that you think Quipu should be aware of. If so, please explain in the text box below: