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Surveys
2010
October
T
The B2B Value of Facebook
The B2B Value of Facebook
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How would you classify your business?
Start-up
SME
Large corporate
Multinational
Job title
CEO/MD
C-Level Executive
Head of Marketing
Director of Marketing - CMO
Marketing Manager
Head of Sales/Sales Manager
Other Departmental Manager
Other
How do you currently use Facebook?
I have a personal Facebook profile
I have a corporate Facebook profile
I have a personal and corporate Facebook profile
None of the above but I am planning to create one/both
None of the above and I have no intention of creating one/both
What are your primary reasons for using Facebook? Tick all that apply
Keeping up to date with friends'/family activities
Distributing invitations to personal events eg. birthdays/parties etc.
Reconnecting with old friends
Meeting new people
Expressing opinions eg. by joining topical groups
Gaming eg. Farmville
Professional networking
Buying/Selling things eg. Facebook Marketplace
Marketing to consumers
Marketing to businesses
N/A - I don't have a Facebook profile
Other
How would you view a business contact adding you as a friend on Facebook?
No problem at all
Only if there was a sufficiently established relationship outside of work
It would be odd, but at risk of upsetting a professional relationship, I would accept it
I would not accept it - I prefer to keep my professional and personal lives separate
N/A - I don't have a Facebook profile
How would you view direct business-focused communication on Facebook from known contacts?
I would welcome it
I would accept the initial contact but then move the dialogue to more professional communication routes such as business email
I would not accept it - I would consider it to be an intrusion
N/A - I don't have a Facebook profile
How would you view direct unsolicited B2B communication on Facebook?
I would welcome it
I would accept the initial contact but then move the dialogue to more professional communication routes such as business email
I would not accept it - I would consider it to be an intrusion
N/A - I don't have a Facebook profile
How does Facebook-based contact affect your attitude towards suppliers?
It improves my opinion of them as they are approaching me through a contemporary medium
I consider it slightly odd but am happy to accept it
It has no affect on my view of the person concerned
I consider it odd and would rather not continue the conversation
It negatively affects my view of them
N/A - I do not use Facebook
Do you see value in actively marketing B2B products or services on Facebook? Tick all that apply
Absolutely, our proposition makes Facebook a perfect medium for both known contacts and prospects and we actively use one or both of Facebook Advertising and a corporate Facebook page
I recognise the value of Facebook Advertising for some B2B brands, but it doesn't suit us
I recognise the value of a corporate Facebook page for some B2B brands, but it doesn't suit us
We are still evaluating the value of Facebook for our business
I do not feel that Facebook Advertising has value for any B2B brands
I do not feel that corporate Facebook pages have value for any B2B brands
I feel that Facebook Advertising would damage our brand value were we to use it
I feel that a corporate Facebook page would damage our brand value were we to use it
What other social networking sites do you use? Tick all that apply
Twitter
LinkedIn
Flickr
Foursquare
MySpace
Bebo
Other
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