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Survey Templates Surveys RMP 07/08

RMP 07/08

RMP 07/08
Hello:

We are conducting the above mentioned study as a partial requirement of our Bachelor of Commerce (Hons) Accounting program at Faculty of Accountancy & Management, University Tunku Abdul Rahman. You are invited to participate in our survey attempts to test the relationship between e-commerce and firm performance in Malaysia. It will take approximately 10 minutes to complete the questionnaire.



Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.


Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact us by email at the email address specified below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.








Part One: Company Profile and E-commerce level in the Organisation
What is the industry of your company involved in?
2) How long have your company been formed?
3) What is the number of employees in your company?
4) How long has E-commerce been implemented in you company?

Part Two: Respondent's Demographic Profile
1) Your gender
2) Your age group
3) Your marital status
4) Which department are you working in your company?
5) What is your position in the company? (You can tick more than one option)
7) The number of years served in the organisation
6) What is your education level?

Part Three: Your Opinion About Firm Resources

Listed below are different opinions about e-commerce technology resources. Please indicate how strongly you agree or disagree with each statement.

E-Commerce Technology Resources

Publishing Applications
Strongly Agree
Agree
Slightly Agree
Neutral
Slightly Disagree
Disagree
Strongly Disagree
Our e-commerce site publish clear answers to frequently asked questions
Our e-commerce site publish important company policies
Our e-commerce site publishes useful general company information

Catalogue Applications
Strongly Agree
Agree
Slightly Agree
Neutral
Slightly Disagree
Disagree
Strongly Disagree
Our e-commerce site allow customers to compare multiple products easily through online catalogue
Our e-commerce site allow customers to search the online catalogue contents easily
Our e-commerce site return answers that best match to customer searches in the online catalogue

Transaction Applications
Strongly Agree
Agree
Slightly Agree
Neutral
Slightly Disagree
Disagree
Strongly Disagree
Our e-commerce site allow customers to complete their orders online easily
Our e-commerce site allow customers to complete their orders online securely
Our e-commerce site provide up to date order tracking for our customers

Complementary Human Resources

Open Organisations
Strongly Agree
Agree
Slightly Agree
Neutral
Slightly Disagree
Disagree
Strongly Disagree
In the office, our people are open and trust one another
We have very little formal rules, policies and procedures in our company
Our people would say this is a loose, informal place to work

Open Communication
Strongly Agree
Agree
Slightly Agree
Neutral
Slightly Disagree
Disagree
Strongly Disagree
Written and oral communications are very open in our office
Our people communicate freely, not just with their own departments
Communications are very open and frequent between headquarter and branches

CEO Commitment
Strongly Agree
Agree
Slightly Agree
Neutral
Slightly Disagree
Disagree
Strongly Disagree
Our top executives have clearly indicated their commitment to e-commerce
Our top executives have encourages e-commerce within the company
Our top executives have shown that e-commerce is important to the company

Complementary Business Resources

Partner Relationships
Strongly Agree
Agree
Slightly Agree
Neutral
Slightly Disagree
Disagree
Strongly Disagree
We have open and trusting relationships with our suppliers
We have open and trusting relationships with our transportation firms
We have open and trusting relationships with the financial institutions

Process Redesign
Strongly Agree
Agree
Slightly Agree
Neutral
Slightly Disagree
Disagree
Strongly Disagree
We redesigned our inventory management process to fit our e-commerce
We redesigned our marketing and sales process to fit our e-commerce
Improving company processes is a key part of our use of e-commerce

Benchmarking
Strongly Agree
Agree
Slightly Agree
Neutral
Slightly Disagree
Disagree
Strongly Disagree
We actively research the best e-commerce practices of other companies within the same industry
We actively research the best Web practices of other Web sites
We regularly search the Web for new features of other Web sites

E-Commerce Performance Measures

Strongly Agree
Agree
Slightly Agree
Neutral
Slightly Disagree
Disagree
Strongly Disagree
E-commerce applications have increased our productivity
E-commerce applications have improved our competitive position
E-commerce applications have increased our sales
E-commerce applications have increased our profitability
E-commerce applications have improved our overall performance

Firm Performance Measures

Strongly Agree
Agree
Slightly Agree
Neutral
Slightly Disagree
Disagree
Strongly Disagree
Since we built our e-commerce site, our financial performance has been outstanding
Since we built our e-commerce site, our financial performance has exceeded our competitors’
Since we built our e-commerce site, our sales growth has been outstanding
Since we built our e-commerce site, we have been more profitable than our competitors’
Since we built our e-commerce site, our sales growth has exceeded our competitors’
The questions in the survey may not have allowed you to report some things you want to say about your job and organisation. Please make any additional comments you wish in the space provided.
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