Amtrak IT Application Requirements Gathering

* What is the Application name and current Support level Agreements?

* Please explain if this application is a COTS product or in-house developed application?

* Please explain in detail Product and line of business units currently support and any agreed up on Service Level Agreements in place with Internal and External vendors and ever contracted Amtrak IT for support?

* How many Years this application is been in service and total users and current point of contacts in place (if any)?

* Please provide server footprint and names IP address both Production and Non-Production?

* Please Provide Server logistics location with make and model, software and hardware versions running and user list that have elevated privileges?

* Briefly explain current maintenance windows that includes agreed upon downtime's, backups, refresh intervals timings, external interfaces connected?

* Do you have this application Integrated with IT SSCD (Helpdesk) for any Incident/Change/Service requests etc?

* Application suffered recently with errors/problems effecting end users around (OS, DB, Web, Application layers), if so please explain in detail and if any corresponding documentation in place?

* Any products ( OS, db, application) currently mainstream out of support, if YES any contingency plans in place?