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ANA-ANP Quality Exit Survey

ANA-ANP Performance Excellence Customer Survey
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Exit Survey
 
 
Dear Employee,

This survey is anonymous and optional. Please indicate how satisfied you are with current program performances on each service delivery attributes listed on next page.
Check the appropriate answers and please add some comments and examples that will help us understand your answer, especially if your expectations are not being met.

This survey should only take between 4-6 minutes.
Please provide us with as much detail as possible, in order to effectively measure performance and improvement areas.

You may contact us in future at [email protected]


Regards,
Performance Excellence (PE)
DynCorp International LLC.
ANA/ANP Advisors and Mentors Program
 
 
 
Please provide the information related to your area of operations.
* Program (ANA/ANP) : 
* Department : 
Work Location: : 
Email address (Optional) : 
Nationality : 
Contract Started (MM/YYYY) : 
Contract Ends (MM/YYYY) : 
Default : 
 
 
Q1. Please indicate the extent to which you agree with the following statements: (Select Neutral if none applies)
Not Satisfied Neutral Satisfied
* 1. Reliability - Were you able to communicate with your department throughout your service period?
* 2. Support - Did you find continuous support from your department?
* 3. Accuracy - During your mission, you found that information on various aspects of your work and work environment was provided to you continuously?
* 4. Quality - Did you find that DI management played an active role in your decision making?
 
 
 
* Please indicate if you agree with the following: if not, please provide some explanation why?


Q2. Have you ever reported an unsafe condition where upon management failed to mediate the problem? If yes, please provide us some information on the issues.
 
No
 
Yes
 
 
 
 
* Q3. Did you receive the appropriate trainings such as New Hire Orientations by individual departments during the first two weeks of your employment? If No, please provide us some information on specific topic or subject where you were unable to receive such training.
 
Yes
 
No
 
 
 
 
* Q4. Were you familiar with DI policies and program specific procedures and where to obtain them?
 
Yes
 
No
 
 
 
* Q5. Were you provided a copy of your job description and/or Performance Work Statement pertaining to your area of responsibilities?
 
Yes
 
No
 
 
 
* Q6. Did you face any obstacle that prohibited you from completing your task? If yes, please give us some information on the major difficulties that you encountered during your mission?
 
No
 
Yes
 
 
 
 
* Q7. Did you receive consistent updates on the changes in processes within program to ensure that you were able to make the necessary and appropriate decision? If No, please list the information which were not provided to you.
 
Yes
 
No
 
 
 
 
Additional comments or suggestions
   
 
Thank you for taking the time to complete the Quality Exit Survey. Your feedback is very important to us.