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  1. Surveys
  2. 2013
  3. August
  4. A
  5. Ariana Network Services
0%
Exit Survey
 
 
Your Name
   
 
 
 
Company Name
   
 
 
 
How do you rate Ariana Network Services Internet connection (including speed, reliability, etc.)?
 
Fully meets the speed and reliability of my service plan
 
Meets service plan speed and reliability with few intermittent exceptions
 
Significant interruptions in service or failure to deliver committed speed
 
Very frequent service disruptions severely affecting network usability
 
 
 
Overall, how would you rate Ariana Network Services Customer Service Support?
 
Fast, consistent, and satisfactory response to questions and requests
 
Good response to questions/requests, very few needs for repeated calls
 
Slow response to questions and requests, frequent need for repeated calls
 
Very slow and/or unsatisfactory response to questions and requests
 
 
 
Overall, how would you rate Ariana Network Services Technical Support?
 
Knowledgeable one-call resolution to technical questions and problems
 
Good response to technical questions, most issues resolved with one call
 
Significant delays to problem resolution, frequent callbacks needed
 
Poor response, problems unresolved after multiple calls
 
 
 
Overall, how would you rate Ariana Network Services Sales & Marketing Support?
 
Highly knowledgeable, highly responsive sales team understands my needs, proactively suggests most economical service plan meeting my requirements
 
Generally knowledgeable sales team responds to my needs with minimal delay
 
Sales team less than knowledgeable or slow to respond in some cases
 
Sales team unknowledgeable and/or very slow to respond to my needs
 
 
 
Overall, how would you rate Ariana Network Services Finance / Billing and Collection Support?
 
Invoices presented accurately and on proper schedule, billing questions answered correctly on first call
 
Invoices accurate, on time with few exceptions, few billing questions require more than one call for resolution
 
Errors and/or long delays in some invoices, billing questions require more than one call for resolution
 
Invoices frequently inaccurate or delayed, billing inquiries difficult to resolve
 
 
 
Comparing Ariana Network Services technical/ commercial/ billing & collection support to that provided by other companies, would you say that, overall, Ariana Network Services support is:
 
Much better than other companies.
 
Better than other companies in Afghanistan.
 
About the same quality as other companies in Afghanistan.
 
Worse than other companies in Afghanistan.
 
Much worse than other companies in Afghanistan
 
 
 
Overall, how do you feel about your experience with Ariana Network Services as your Internet service provider?
 
Exceeds my expectations
 
Fully meets my expectations
 
Meets my expectations with some exceptions
 
Does not meet my expectations in many significant areas
 
 
 
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