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Surveys
2014
June
B
BillPay
BillPay
Greater Chautauqua FCU BillPay Product Check
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Hello:
You are invited to participate in our survey on BillPay Product Knowledge. In this survey, approximately 38 people will be asked to complete a survey that asks questions about BillPay. It will take approximately 2-3 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your knowledge level and familiarity with our BillPay product.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Lori FitzPatrick at 716-665-3799 or by email at the email address specified below.
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When signed into your billpay account what can you NOT do on the Preference Tab?
Show both send and due dates
Add sound effects
Display payee nicknames
Change my password
What does RBA security stand for?
Random Banking Authentication
Reserve Bank Administration
Risk Based Authentication
None of the above
Is there a charge if you don't use your BillPay account for more than 90 days?
Yes
No
What is the charge if my BillPay account is inactive for more than 90 days?
$10.00 a month
$5.00 a quarter
$5.00 a month
no fee
Can I set up a bi-annual payment for a payee on BillPay?
Yes
No
What is the starting check number for BillPay accounts?
100
500
2000
7000
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