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  5. Business Case
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Business Case Voice of the Customer Survey
You are invited to participate in this survey because you have worked with Learning and Development services to develop a Business Case for training projects or programs. Please help us make improvements to how we create Business Cases by sharing your knowledge of the process and feedback about your experience working with us. It will take approximately 10 minutes to complete the questionnaire. Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Kathleen Harper, Training Quality Assurance Analyst at 202-268-4348 or by email at the email address specified below. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* When you work with Learning and Development services to develop a Business Case, who initiates the process?
 
I do
 
The TD Manager does
 
A Team Lead does
 
Someone else does (please specify below)
 
 
 
 
What prompts the decision to develop a Business Case?
The program:  (Select all that apply)
 
Will affect a large number of employees. Please specify how many:
 
Has a large impact on our organization.
 
Requires significant funding (>$50k) to produce and deliver.
 
Involves Labor.
 
Involves legal or other compliance.
 
Other (please specify below)

 
 
 
Think about the last time you worked with L and D to develop a Business case. How would you characterize the quality of the process?
 
Exceptional – I was pleased with the experience from start to finish.
 
Good – Overall, I was pleased with the experience.
 
Fair – The experience was okay, but there were a few issues.
 
Poor – The experience was not good.
 
 
 
Please elaborate on your response (Exceptional, Good, Fair, Poor) to the quality of your experience workig with L and D to develop a Business Case.
   
 
 
 
What work products were delivered for the last Business Case developed by L and D? (Select all that apply)
 
Business Case Document / Executive Summary
 
Info Map / Curriculum Map
 
PowerPoint Presentation / Executive Summary PowerPoint
 
Other product or products (please specify)

 
 
 
What would improve your experience the next time you work with L and D to develop a Business Case?